R***y
Leisure
5.8
/10
Reviewed 8 week(s) ago
The AC wasn't cooling, so I asked to move. They offered me an extra fee for a 2-bedroom room. We negotiated and agreed on a price, then moved to Azola. Worse, the AC leaked onto the sheets and mattress, and flooded the tiles. I complained, but they didn't respond. They even told me to remove the sheets, even though I'd sent photos of the water leaking onto the mattress. The room also looked like it hadn't been cleaned in a long time; there were cobwebs and a musty smell. There were no towels or soap either.
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