The staff [were] ] very friendly, [they] ] always help us, breakfast was good, nice coffee, clean area, and [they] ] ] have [a] ] smoking area at [the] ] lobby, [they] ] ] have so much restaurant [s] ] around!

The staff are very helpful and friendly.

The staff are friendly and helpful. Thai helped us to book the bus to Sapa from the web. He also helped us to get the online taxi. The food tastes good, we enjoyed the Pho Ga prepared by the kitchen staff.

Room ok, good service quality will come back

Calido Hotel is in a quite strategic location. The room is quite spacious, clean and tidy, but there is no window. The hotel staff is friendly. The breakfast menu is quite limited, but enough to fill your stomach before traveling.

It 's my 2nd time staying here 😆.

We got an upgrade to a family suite upon check-in. What a great service from the front office team, especially Ms. Quinhy and Ms. Huyen. The restaurant staff could be improved. No engagement during dining, both in the bar or breakfast time. Engagement could improve your customer satisfaction.

Enthusiastic staff, car rental price is quite expensive compared to the average. During the cold season, the water heater is sometimes hot and sometimes cold. Nice neat and clean room

The room is spacious and location in the middle of city. Staff are nice and welcoming

Don't use their laundry service. Our clothes were damaged a lot.

Ok friendly. Nice clean room

10 points no buts. The hotel is in a convenient location for visiting the old town, the staff is friendly and attentive. Rooms are clean.

The hotel is small but clean, even though there are no windows, it is cleaned every day, so when you come home in the afternoon you feel fresh, the room/bathroom facilities are complete, including drinks, the staff are all friendly & the breakfast is delicious even though there are only 2 menus, especially the pho. The environment is quiet compared to other streets, which are noisy. Thanks Calido. Success.

Hotel staff are helpful. Well coordinated and very hospitable. The room was clean. Recommended.

The hotel uses very sagging spring mattresses that cause back pain, pillows are very high and hard, making a vacation very bad.

My room was perfect! Walking distance to foodtrip areas & train street. TV has English channels; Quiet room with well equipped toiletries! Modern, spotless clean, strong wifi & great staff! I will come back, stay longer & join their tour packages. This is the best hotel in Hanoi!

The room is clean and the staff is extremely friendly and lovely. Located in the old town so it is easy to get to places to eat and have fun.

It was a great experience. The room was spotlessly clean and wide enough for one person.

Hotel ok, clean, enthusiastic staff. Near the old town, easy to move

Thích hợp vì ngay Thủ Đô sát phố Cổ nhân viên nhiệt tình