ARTOTEL Casa Kuningan

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Overall Ratings & Reviews ARTOTEL Casa Kuningan

Traveloka (345)
Other sources (28)
9.1
Exceptional
From 345 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about ARTOTEL Casa Kuningan
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Staff Friendliness (34)
Bedroom (33)
Ambiance (31)
Distance to City Center (29)
Room Space (29)
Hotel Area (28)
Bathroom (27)
Taste (27)
Accessibility (22)
Check-in/out Time (22)
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Traveler Reviews ARTOTEL Casa Kuningan

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20
40
Customer reviews
N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff were very friendly. However, there was a slight overkill with the bomboloni: too much jam was added, so when you bite into it, the jam squirts onto your hands and mouth, making you feel nauseous.
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p***o
icon-Business
Business
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9.4
/10
Reviewed 2 week(s) ago
The room is cool, comfy, and modern.
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W***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Regular hotel for bus trips
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J***s
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Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
I like the ambience, the quietness.
1 people find it helpful
F***y
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly and the hotel is also nice.
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1 people find it helpful
Rini I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I had a pleasant stay overall. The staff were friendly, kind, and helpful throughout my stay. However, on the first day, I noticed some stains on the bedsheet and blanket. I had to request a change of the bedsheet and blanket upon arrival. I hope the hotel can pay more attention to the cleanliness and condition of the linens before guests check in. For the restaurant located in the lobby, I would also suggest adding pictures of the food and drinks to the menu. It would make it easier for guests to choose and know what to expect when ordering. Overall, the staff were nice and welcoming, but there is still some room for improvement, especially regarding room cleanliness and the restaurant menu.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Wonderful stay at ARTOTEL Casa Kuningan. The room was nice and cozy, the staff were helpful, and breakfast was delicious!
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you for your wonderful review! We’re delighted to hear that you enjoyed the cozy room, helpful service from our team, and delicious breakfast. Your kind words mean a lot to us and we’re happy to know you had a pleasant stay at ARTOTEL Casa Kuningan. We look forward to welcoming you back again soon! We HeART You!
A***r
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
Fast check-in, clean room, friendly staff, good breakfast.
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Accommodation's Reply
06 Jul 2026
Good evening! Thank you for your short but positive review. We are delighted to hear that you were impressed with the quick check-in process, clean room, friendly staff, and breakfast. We hope to welcome you back to Artotel Casa Hang Tuah again. We love you!
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Friendly hotel staff helped during check-in
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Accommodation's Reply
24 Jun 2026
Dear Gentlemen/Ladies, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff provided friendly and helpful service during the check-in process. Your compliments mean a lot to us and motivate our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back to artotel casa Kuningan again for another memorable stay. Thank you!
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R***a
icon-Business
Business
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10.0
/10
Reviewed 15 week(s) ago
Friendly hotel staff helped during check-in.
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Accommodation's Reply
24 Jun 2026
Dear Gentlemen/Ladies, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff provided friendly and helpful service during the check-in process. Your compliments mean a lot to us and motivate our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back to artotel casa Kuningan again for another memorable stay. Thank you!
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A***u
icon-origin-TRAVELOKA
5.7
/10
Reviewed 16 week(s) ago
I had a highly uncomfortable stay due to an excessive amount of room perfume/air freshener sprayed prior to my arrival. The chemical scent was so overwhelming that I had to borrow an air purifier from a friend (as the hotel did not have one), keep the bathroom exhaust fan running constantly, and sleep with double masks just to survive the night. It completely destroyed any comfort. To make matters worse, the communication was incredibly disorganized. I reported the issue at check-in and was told that they would perform a "treatment" and to please wait. When I returned hours later, nothing had changed. The staff then claimed they were waiting for my confirmation—which they had never actually asked for. Although the supervisor eventually apologized for the miscommunication, no compensation or alternative solution was ever offered. Highly disappointing.
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Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely regret to learn that your stay did not meet your expectations and that the strong room fragrance caused you significant discomfort. Please accept our deepest apologies for the inconvenience you experienced. We are truly sorry to hear that the measures taken were not sufficient to improve your comfort and that the communication regarding the follow-up was not handled properly. We understand how frustrating this situation must have been, especially after you had already reported the issue upon arrival. Your comments have been shared with the respective teams as they serve as an important reminder for us to improve both our communication and service procedures. We deeply appreciate your feedback and regret that we were unable to provide a more satisfactory solution during your stay. Thank you once again for bringing this matter to our attention. We hope to have the opportunity to restore your confidence and provide you with a much better experience in the future. We HeART You!
M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
Recommendation, the place is hidden but cozy, the best, always successful.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you so much for your review and feedback! We are delighted that you enjoyed the tranquil, warm, and comfortable atmosphere of Artotel Casa Kuningan Jakarta. Your support and compliments inspire us to continue striving to provide the best possible stay experience for all our guests. We hope to welcome you back soon for an even more memorable experience next time. We love you!
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kalista p.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The place was strategic, all staff are friendly, clean, and good service
3 people find it helpful
Accommodation's Reply
05 May 2026
Dear Mr/s Kalista, Thank you for your wonderful review and for choosing ARTOTEL Casa Kuningan. We are delighted to know that you had a pleasant stay with us and enjoyed our facilities and services. Your kind words truly mean a lot to our team and motivate us to continuously deliver the best experience. Should there be any inconvenience during your stay, please accept our sincere apologies. We will certainly take your feedback into our attention for further improvement. We look forward to welcoming you back for another memorable stay. We HeART You!
L***O
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Overall good, only traffic jams during rush hour.
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Accommodation's Reply
05 May 2026
Dear Our Lovely Guest, Thank you for sharing your experience and for staying with ARTOTEL Casa Kuningan. We are truly happy to hear that you enjoyed your time with us. It is always a pleasure to know that our service and hospitality left a positive impression on your stay. Your feedback is very valuable to us, and we will continue to improve to ensure an even better experience on your next visit. We can’t wait to welcome you back again soon. We HeART You!
k***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
Nyaman & hospitality ramah. Located in the city, easy access. Definetely will recommend for others.
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Accommodation's Reply
22 Apr 2026
Dear Our Lovely Guest, Thank you for your fantastic review and for choosing ARTOTEL Casa Kuningan. We are truly delighted to hear that you had such an enjoyable stay with us. Your kind words about our team’s service, as well as the comfort of our spacious bed, mean a lot to us. It’s always rewarding to know that both you and your companion felt satisfied and well taken care of during your stay. We look forward to welcoming you back on your next trip to Jakarta. We HeART you!
Dwiky
icon-origin-TRAVELOKA
9.7
/10
Reviewed 28 week(s) ago
The hotel staff, from the receptionist to the kitchen, were very kind, especially Vicky, who helped me take photos with my friends, and the results were great thanks to his guidance. Furthermore, the rooms were very clean, well-equipped, and the food was varied.
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Accommodation's Reply
27 Mar 2026
Dear Our Lovely Guest, Thank you for sharing your wonderful feedback about your stay at ARTOTEL Casa Kuningan. We are delighted to hear that you experienced excellent service from our team, from the reception to the kitchen. Your kind appreciation for our team member, especially Mr. Vicky, truly means a lot to us. We are glad he could assist you in capturing memorable moments with your friends. It is also great to know that you found our room very clean, well-equipped, and enjoyed the variety of our food offerings. Your feedback truly motivates us to continue delivering the best experience for our guests. We look forward to welcoming you back for another enjoyable stay. We HeART you!
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Overall very good and satisfied, next time will come back again
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Our Valued Guest, Thank you for your wonderful review. We’re truly happy to hear that your overall experience was very satisfying and met your expectations. Knowing that you plan to return means the world to us and is the greatest compliment we could receive. We look forward to welcoming you back to ARTOTEL Casa Kuningan for another memorable stay. We HeART you!
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Muhammad H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
The hotel is comfortable, cozy, and has a natural theme.
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Our Valued Guest, Thank you for your lovely review. We’re delighted to know that you found our hotel comfortable, cozy, and enjoyed the nature-inspired theme. Creating a warm and refreshing ambiance in the heart of the city is something we truly take pride in. We look forward to welcoming you back to ARTOTEL Casa Kuningan for another relaxing stay. We HeART you!
Anggit K.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
A pleasant hotel, close to the business center.
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2 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Our Valued Guest, Thank you for your kind review. We’re delighted to hear that you had a pleasant stay and found our location convenient, especially being close to the business district. Providing comfort and accessibility for our guests is always our priority. We look forward to welcoming you back to ARTOTEL Casa Kuningan on your next visit. We HeART you!
Leonardus I. W.
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 43 week(s) ago
seems not for working, no working table. breakfast also by request. not worth for paying as 5 stars hotel cost
1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear Our Valued Guest, Thank you for taking the time to share your feedback with us. We truly regret to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused during your stay. At ARTOTEL CASA KUNINGAN, we always strive to deliver the best service and comfort for our guests, and your input is essential in helping us improve. Please rest assured that your comments have been shared with the relevant teams for further review and immediate improvement. We truly hope to have the opportunity to welcome you back and provide you with a much better experience on your next visit. We HeART you!
Number of reviews per page
20
40