I contacted the hotel prior to our arrival to inquire about road safety, given the recent heavy rainfall and the fact that they are located on a bumpy dirt road, quite a ways away from the main paved road. They assured me it was safe. However, upon attempting to drive to the hotel, we quickly realized it was not safe for us nor for our rental car. We also knew that it would be even more unsafe once it got dark and more heavy rain was forecast for that night. So, we contacted the hotel to request a cancellation and a refund for these special circumstances. They refused to cooperate, and even after several communications over the course of a week, their answer remained the same: no refunds; sorry. So, not only did we spend $500 for a room we never got to use, but we also had to spend another $500 to find last-minute accommodations elsewhere in places with paved/dry roads that were safer to drive on. The only reason I'm giving this hotel 2 stars rather than 1 is because they at least were willing to communicate with me regarding the issue rather than ignoring me. They even seemed somewhat empathetic and offered to let us stay at their hotel for 2 nights some other time. However, we don't know when we'll be going back to Mexico, so this offer was not useful for us. Really wish they would have prioritized our safety over our money. Very disappointing.

Thanks

Todo muy bien, muy atentos y amables.

This property made themselves available at all times. It is a little rural to get there (lots of terrain) but once you’re there it’s so worth it! They close the area in the evening so your cars are secured but if you are returning past that time you can reach out to them via message and they are immediately available for you. Very relaxing environment. Recommend as a great place to go and reset. Will definitely be back!

We stayed in the two-floor cabin. Everything was great, except that the bathrooms are tiny and not fit for tall people or people with mobility issues. Also, the toilet in the bathroom upstairs did not work well. Finally, i would suggest placing the TV in the common area instead of just in one bedroom. We wanted to watch a movie together at night after having hit the wineries and having dinner, as it was too cold to be outside; however, the TV was in the lower bedroom with no couch for everyone to sit in.

IT WAS GORGEOUS

The place was Amazing, room was clean and nice our room was the Delux and it had a Jacuzzi. They bring your continental breakfast to your room when you request it. Overall good customer service.

El trato del personal fue muy amable, las instalaciones y las amenidades muy bonitas . Regresaría !!

Loved my stay

If you want views you are gonna get views here! Morning and night views are absolutely beautiful. Dogs running around are so friendly. Super quiet area. Lots of dirt but still worth it.

Loved the property but the breakfast was horrible

Excellent

This place is great. Much bette than you see on the pictures. A little far from everything but absolutely worth it. Gorgeous grounds. We stayed in the A frame and it accommodated my 3 friends and I perfectly.

Personal was great.

Smaller boutique style hotel with excellent customer service! Grounds are really nice and safe. Continental breakfast was delicious! Chef cooked dinner for us and we enjoyed the hospitality the entire team offered.

All good

Staff went above and beyond for our special celebration, will definitely visit again

Our stay was wonderful! Everyone was so cordial, helpful. The stay was amazing. The grounds and views beautiful! I highly recommend it! I will definitely come back!

The hotel has a beautiful view and the location is clean with a pool and a nice jacuzzi. The service was great and the room was clean. My room was the triangle, two story with four beds and a balcony. All good until we returned to our room to sleep and rest to ready for the nexts morning drive. Well since the jacuzzi was right below our room, I heard people talking and then loud music and couldn’t go back to sleep. I contacted the front desk and was told they couldn’t stop them until 12:00 midnight! The walls have little to no insulation and that didn’t help and since not all rooms have blinds there was light coming in from all directions. Other than that, I would have retuned but this made my experience at Temexkal ok but not grandiose as I had envisioned. El personal es super!

We did not have hot water even after calling and texting the staff 4 times. Jacuzzi was not working and we were not allowed to go in it. They offer spa service but when we requested they said they didn’t have it. The staff was rude and when we arrived at almost 4pm our room was not ready we had to wait out side the room while the staff finished cleaning the room we waited 30 min. Our check in time was 2:30 and even arriving later they were not ready for us! We will never go back to this place it was horrible service and expensive!