Overall Ratings & Reviews Hotel H12

Very nice stay in the old town, right near all the action but enough removed to be able to have windows open at night (sort of). Breakfast was great and international. Very accommodating front desk, including lunchboxes since we left for a trip very early. Room servicing was always done early. Beds only had a comforter which was hot on these rare summery days, but the room had sufficient A/C. Bathroom was fine, minimal with liquid soap/shampoo combo. All in all, a very good stay!

Great city centre location Clean and big rooms Nice size beds

The property was advertised as having a gym and there were three VIP Access perks listed by Expedia. These included breakfast (which was decent), some extra points and an upgrade, if rooms were available. However, although an upgrade was possible (which was available available during the stay) I decided to book. There was gym and no upgrade was provided on day 2 either. If you want to sleep in a little while, avoid rooms room 501 and others ending in 1. They are next to a noisy lift which is relentless. I tried to resolve matter with manager who wouldn't deign to come to receiption and receptionist told me that there was no type of room to upgrade to, so it is a meaningless offer. Expedia has failed to properly resolve this as it still has VIP Access with upgrade.

H12 was an excellent location for our stay in Krakow. Our room was very clean and comfortable. Breakfast buffet was great. Overall a great place to stay.

Very friendly and newly renovated rooms

We had a fantastic stay in Krakow and the H12 hotel is ideally situated just a short walk from the main square. The hotel room was clean and spacious. Free water in the rooms and free coffee and cakes in reception were a nice bonus. Buffet breakfast was always well stocked and included a variety of Polish hot and cold dishes. Hotel happy to look after your luggage on checkout.

I would highly recommend staying here, it is in a great location, the hotel was very clean and the staff couldn’t do enough to help you, we really enjoyed it and would stay here again

Great location, friendly staff

Everything was great

Brilliant little hotel, clean, friendly and helpful receptionists at the front desk. Restaurant for breakfast is small, no windows but a very good selection of food and drink to suit all needs. Just a small seating area in reception with free, tea, coffee and water all day, if you want alcohol you can ask for a drink from behind reception…. I believe, we didn’t. The rooms were nice with plenty of wardrobe space, bathrooms had a good size shower, no bath, just one pillow but I guess could have asked for another, tea and coffee in rooms and water topped up everyday. This is a wonderful hotel in a fantastic location to the main squares by foot literally in 6 minutes and airport is approx 25 minutes by taxi. Would recommend and would definately go back! We only stayed for 3 nights.

staff was so kind but the noise from drunk ppl outside of the hotel was horrible.

Loved the hotel, great location, right in the old town

A well located property 2 minutes away from the main square but away from the noise. A definite recommendation

Bed was not comfortable. Bed had a hump in the middle and slanted on both sides

Excellent location very close to the main square in the Old Town. The hotel is about a 2 minute walk from the main square. Check in was very smooth and reception staff were polite, efficient, informative and helpful. The room was spacious and had everything we needed for a 4 night stay. The bathroom was clean with an efficient shower. The towels were a bit on the small size but just a small issue. Housekeeping was efficient and unintrusive. The breakfast room was clean and the staff ensured that tables were cleared as soon as guests had finished. There was plenty of choice and all the food was well presented and tasty. I would certainly recommend this hotel to anyone planning a trip to Krakow.

Thoroughly enjoyable

Great hotel, close to the Christmas market and many other attractions in Krakow. Would definitely stay here again if ever visiting the city.

Great location minutes from the Old Town and short walk to Krakow main station for easy transfer from the airport.

Very good position excellent staff the only downside was if you opened the windows on the street side there was people all night making noise

This was the nicest hotel breakfast I’ve ever had in my life. There was even champagne for the mimosas. The staff was excellent.