Overall Ratings & Reviews Moxy NYC Lower East Side

We loved our stay! Pros: - Every staff member was amazing and helpful. Special shout out to Alex, the door man who extended his graces every time we left or came back to the hotel. - Close proximity to subways/food, Chinatown, SoHo, Noho, Little Italy. - Cafe on site Cons: - our room was very tiny. After walking around the city, there was no way to enter the room and take your shoes off without being in front of the sink in the room. Very hard for 2 people and luggage despite the luggage rack. While in the room, you had to sit on the bed - all the time. - I am from a big city so I know big city trouble. Depending on which way you went exiting the hotel, you were met with 2 different worlds. One side (Chrystie st) is a well used park but there are a lot of individuals under the influence. The gentleman don’t bother you but it did impact what we did in the evening. The smell and trash was +++. If you went the other way, it was trendy, lots of shops and places to eat. - ask for a mini fridge. I only knew that this was an option on the last evening. I just figured there was no fridge in the room and didn’t want to complain. I would go back (but with a bigger room and fridge.)

We found the billing system to be very confusing with the daily rates and taxes, to be taken daily from the saved credit card, very hard to keep track and unclear what was to be paid on checkout. We had to get a manager to help us settle the bill. Food in the bar was very poor

Staff was amazing very helpful and went above and beyond as we arrived late from a cancelled flight. We highly recommend and would stay again in the future!

Beware: misleading pricing policy! This property charges a high "destination fee" for each day you stay. It covers things such as wi fi. You can also use it to purchase significantly overpriced pastries and coffee (in fairness, they are decent). Had I known about the "destination fee" charge, I would have stayed elsewhere. And no, the fact that it is buried in 4 point font in page 8 of the Expedia terms does not fix this. The property itself is nice enough. It is modern and clean (although the rooms are somewhat sparse). The staff are nice enough, although some seem to have a "too cool for school" attitude.

This hotel was great and the staff was very friendly and helpful. The dining options in here are very cool & this was the most comfortable hotel bed + pillows I’ve ever experienced. There’s multiple Moxy hotels in NYC so I definitley would suggest to stay in one

Love this place!

I didn’t feel like our room was completely clean. The floors had dust/dirt on them I could see with no glasses on. The shower/bath combo was terrible for 3 people. They should have just put in a normal bathroom!!!

Great spot! Great staff!

Great stay ! The door man was great

Wet good hotel. Alex st the door is great

THE SERVICE STAFF & DOORMAN ALEX WHERE ALL EXCELLENT CHECK IN WAS SUPER S/O TO THE DOGINAL DOGS BARK MEDIA & TAO GROUP FOR THE BEST DDNYC NFT NYC 2025 EVENT IN HISTORY WE WILL DEFINITELY BE BACK WOOF WOOF 🐶🗽🗽👍

Great stay. Staff were all very nice. Geat location.

I’m coming back!! That’s it lol. Small cozy rooms which might be a pro

I chose this hotel for Bday. The lounge and Dining experience was spectacular 👌

Cleaning the room was spotty. All good.

The staff was phenomenal! Very helpful and polite. I’ll definitely be back

Great location for exploring China Town, Little Italy and the Villages. Not on a particularly appealing street but felt safe. Would definitely recommend for a NY stay. Small thing but reception was very noisy and a bit chaotic. The room was comfy with a great view but a few small details could make it better - false fire alarm woke us up (scary), hairdryer cutting out after a few minutes, cleaner coming in unannounced, no info in room on basic stuff like checkout time, a few belongings that resembled rubbish taken away (shower cap, water bottle). We wanted to see the view from the roof but were intimidated when we got up there by the party atmosphere - such a shame for residents are not to be able to enjoy it with a coffee or a calm cocktail.

The Moxy is beautiful, the rooms are very clean, lots of options for stowing and hanging belongings, despite the compact footprint. The staff were friendly and accommodating. I will seek this location out again next time in NYC.

Everything really good

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