Like the area. Hotel good. Staff unavailable. Need some extra pillows and bath soap. Called the number given for assistance, a man answered the call, told him about our needs, he completely denied said he cannot help he is in Liverpool. On the website it says 24 hour front desk service. Which was a lie. The man DID NOT help and he put the phone down. We had to sleep on low level pillows woke up with paining neck and shoulders. Will never go back. Very poor service.