This is a traditional onsen. We enjoyed it and learned a lot about Japanese culture. We'd stay again.

We arrived very early in the morning after a terrible bus ride and the hotel staff we so kind to let us check in early. We really needed the extra time, and it was so appreciated. The facilities are beautiful, and the onsen is the nicest I've seen. Really lovely stay.

So clean and beautifully decorated. Amazing breakfast buffet. Walking distance to train and castle. Walking around in socks is interesting but easy to get used to. Wonderful experience.

Amazing hotel thank you

Amazing!!! Amazing location, amazing food, amazing staff, amazing facilities... Everything was amazing!

Efficiency , reliability and kindness of the staff

Very nice onsen/spa hotel. The room was a nice size.

This was the best hotel we have stayed in so far since coming to Japan. Top notch!

A superb experience. Made for a very memorable stay. Great location.

I would give this hotel 4 stars, but the confusing system for requesting maid service resulted in our having no clean sheets or towels during our 3 day stay. Please include instructions.

A wonderful onsen hotel in the heart of downtown Matsue. Rooms have comfortable western beds and traditionally appointed amenities. The traditional onsen baths are a perfect way to end a day of sightseeing in Matsue

A great combination of modern conveniences and tradition

Everything was perfect

駅から少し離れた川沿いにあります。温泉には風呂の入り口に手を置く低い柱があったり、シャンプー、コンディショナーを選ぶことができるなど、利用者に優しい設計になっていました。 何より助かったのは、温泉浴場に設置された洗濯機が無料で使えたこと。入浴中に洗濯でき、乾燥機は20分100円と格安。長期旅行中だったので素晴らしいサービスだと思いました。 部屋も和風モダンなインテリアに裸足でも快適なフローリング、洗面所とトイレが離れているなど、間取りに工夫があります。 カウンターで働くスタッフの接客も丁寧で迅速。 また宿泊したいホテルです。

First time in Matsue, but fourth time staying in an Onyado Nono property. As with previous stays, shoes off at the entrance, and roll your suitcase wheels over cleaning mats. Then it's tatami matting throughout the hotel, lovely underfoot. Great decor, cosy bedroom, and the hot spring bath on the 11th floor is so relaxing - the outdoor bath has great views over the city. Highly recommended

Nice hotel, clean and comfortable.

It's a beautiful new onsen hotel in traditional Japanese style. Our room was well appointed. The foyer is lovely and the onsen area is wonderful. Would love to stay here again in the future.

サービスが行き届いておりとても良かったです

フロントの方も親切丁寧、気分良くチェックインできました。お部屋も新しくて広くて清潔、ベッドの寝心地も最高。ゆっくり休むことができました。そして、最上階の温泉、宍道湖を望む景色、露天風呂、壺湯、そしてサウナ、旅の疲れが吹っ飛び最高です。朝食も種類豊富で特に揚げたての天ぷら、海鮮丼、しじみ汁を食すと朝から力がみなぎりました。とても美味しい朝食に誰もが満足することでしょう。本当にコスパも良くまた山陰地方を旅行する時は是非利用したいホテルです。

とても清潔で 温泉も最高でした　アイス　ヤクルト等無料のサービスがあり子供も喜んでいました 松江に来た時は又泊まりたいです