Overall Ratings & Reviews Hotel Promessi Sposi

The staff was so friendly and helpful. Breakfast at the hotel was fabulous. Would definitely stay here again.

Very nice please, great staff and good everything. Highly recommended

Best hotel we've stayed in. The service and hospitality of this hotel is more like 5 stars. They were polite, amazingly accomidating, very approachable and helpful. I come back to Malgrate just to stay in this lovely hotel. The view from the rooms was breathtaking and the rooms were spotless clean and huge in size

Great friendly staff

Great location on the waterfront. Staff were very helpful and quick to attend to any of our needs. A great spread for breakfast. Rooms were on the smaller side especially when you are traveling with big suitcases.

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Parking was very tight but otherwise five stars all around, especially for the staff

Not very friendly staff For am overpriced stay. It is a nice product

Lovely modern property. Very likable staff but not adequately trained. We emailed to make a fine dining reservation at Lisander. The front desk was teaming w young staff but no one could find the reservation. They then made one. We arrived at the restaurant 2 hours later to find it closed for a private function. The covered part of the roof deck bar was also closed for the same private group. A staff member went out of her way to make it up to us dropping us at the pizza bistro on the property, and ensuring that several dining items were comped, however the front desk was not helpful. There are several room amenity issues: no magnifying mirror in bath, no wash clothes available. One chair for 2 guests, a nespresso maker would be nice, shower stone floor lovely but slippery. Overall, it is a lovely property w room planning issues and staff training issues that could be remedied easily. Considering the hefty room charge, the value is not there. Because of the inconveniences, it would have been appropriate to comp the parking charge. The breakfast was lovely, but the overall experience was not good,

Great time! Staff was kind and helpful!

Nice day on the lake

Too notch

Well renovated, clean with friendly staff

Great welcome , wonderful professional staff , great location

N/A

For the most part this was a great hotel for my first time in Lake Como with my boyfriend. The hotel is minimalist and beautiful and the garden facing room really felt like a dream. Couple callouts, the AC was quite weak in both of the two rooms we had and this resulted in some discomfort (no fault of the hotel we had to change rooms mid stay but this AC issue was consistent in both rooms) A bigger concern worth flagging, however, was the rooftop was in such high demand from large groups of visitors coming via party bus etc that we as guests had trouble going there and getting a seat. This alone would likely prevent us from returning. We didn’t find the staff up there or manager up there particularly helpful or accommodating when we tried to get seating and it was already at capacity from visitors. The rest of the staff throughout the hotel were pretty great. But the rooftop situation specifically was frustrating, the hotel is not cheap and to not be able to use one of the main facilities felt like a gross miscalculation on their part.

Small rooms

Great place to stay in Lecco on the lake. However, it may make sense for people to stay in Bellagio or Viernna area as most of the activities are there.

This hotel with a modern interior is probably best for a long weekend stay. Positives-comfortable bed and pillow.Negatives-not much storage. only 5 hangers, no seating in the room, so you can relax in your room. In fact, the public spaces have limited comfortable seating as well. Wait staff in bars and dining rooms were great, though not always staffed well. Also, if you are sensitive to traffic noise, choose a garden view as this hotel is right on the main road going through malgrate

The hotel has had a modern makeover but they have failed to build in the basic essentials that you would expect in even the most basic hotel: There was no mirror apart from the bathroom, which has terrible lighting, so it was extremely difficult for my wife to do her hair and make-up. There was no bar of soap or anywhere to hang towels and the TV didn't allow you to cast from your mobile device. The balcony is about 1m x 2.5m and we had nothing to sit on, so it was of very limited benefit. The rooms facing the lake without a balcony had very high windows, so you couldn't see the lake without standing up. The rooms are generally quite small and the decor is drab brown or concrete, so this is not a hotel for relaxation. The positives - it was very clean, the staff were super friendly and helpful and the breakfast buffet offered a wide choice of options.