Overall Ratings & Reviews The Sentra Hotel Manado

The staff is friendly and kind. It makes your holiday even more enjoyable.

The staff was very friendly and helpful. The food was delicious, and the hotel was comfortable, clean, and aesthetically pleasing.

Will come back for staycation, kids friendly

Good hospitality, kids friendly, pleasant to stay here.

For a 4-star hotel: 1. I was a bit disappointed with the service, because when I asked for a towel to take a shower, it took a long time, about 25 minutes, for the towel to be brought to the room. That was because I had called 3 times. 2. The food at breakfast was not much, not varied enough and the menu was ordinary, nothing special. But the yellow rice was delicious. 3. The room was not soundproof

Family friendly hotel. Spacious rooms, delicious food, there is a playground for children so the little ones don't get bored. Swimming pool for the little ones and family. The slide in the pool makes the little ones feel like playing in a waterboom. There is a gym so they can exercise. However, the check-in time was quite a long wait. Thankfully there were fried banana snacks in the lobby so they didn't get bored waiting

easy access to Sentra Medika Hospital

Delicious food, lots of varieties, good service

Too far from the city. But OK for not going to the city. 9.2 is too over score.

Friendly staff, spacious room and variety of food (traditional and western).

The receptionist could really use some training in hospitality. Check-in time was at 2 PM, but I arrived close to 4 PM and the room still wasn’t ready. I had to wait for 15 minutes. The receptionist—I didn’t catch his name—was not welcoming at all. He didn’t smile, didn’t greet us, and gave me a look as if I was an intruder rather than a guest. And to be clear, I didn’t book the cheapest standard room—I booked a suite. I can’t imagine how they treat guests staying in standard rooms if this is how they treat suite guests. As the front liner, he should’ve known that hospitality is key in this line of work, but not a single smile was offered as basic courtesy. Another thing: the room’s overall concept felt off. The bedroom had a modern vibe, but the bathroom looked like it was from a 1990s apartment. The shower wasn’t adjustable, unlike what I usually find in 4-star hotels, and the bathroom facilities felt more like something from an OYO hotel. The breakfast selection was inconsistent. On the first day, the buffet had a decent variety of chicken and fish, which I assumed was because there was an event at the hotel and many guests were staying. But on the second day, the breakfast was unappealing, with very few options—mostly gorengan. I had no complaints about the taste, but I wasn’t a fan of the menu variety. Also, on the first day, I was charged for my kid’s breakfast, but on the second day, it was free. I’m not sure why there was such inconsistency. This was my first time staying here, and I don’t see myself coming back in the future.

very impressive, the food is delicious, the balcony view is nice both indoor and outdoor, the restaurant is clean

The hotel is nice, I am satisfied, it was fun with the family.

3 times stayed here. Cool and great.

the staff was very friendly and accomodating

even though the price is quite high, the facilities and comfort exceed what we pay. in the future, it is hoped that the price can be affordable again, so that the lower class who want to feel the comfort of staying in a star hotel can be realized.

The first time I entered, I really fell in love with this hotel, the atmosphere, the good service. It's just a bit disappointed when I wanted to have breakfast. I couldn't have breakfast because my breakfast quota was given to someone else without permission.

A hotel with the best and most complete facilities, most comfortable and safe, really good.

Keep up the excellent hospitality

My family and I felt happy staying here. The yellow rice was really delicious.