Yes, hello sir/madam,
I'm at Mai Phong Bungalow,
First of all, from the bottom of my heart, let me ask the representative of Mai Phong Bungalow to sincerely apologize to you. I know these experiences are bad and not worth having. Reading your review, I feel the discomfort and inadequacies you went through.
The deaf and mute middle-aged uncle is visually impaired. Although he is old, he only thinks like a 10-15 year old child, he was affected by Agent Orange. So the fact that he touched her body was just following instinct, trying to call/communicate with her and had absolutely no other intention. I also understand that everyone's body is inviolable, and what he did was completely wrong. I will try to make him understand.
I say these things not to cover up, justify, or ask you to remove this review or to hope for your understanding. From my side, when I read your shares, I know you are very angry. I just hope this can somehow calm you down and forget the unfortunate experience of this trip.
I also ask for permission to refund the amount corresponding to your booking because of my bad experience. I hope you accept the apology from Mai Phong Bungalow and accept this plan.
