Aston Inn Cilacap

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Overall Ratings & Reviews Aston Inn Cilacap

Traveloka (604)
Other sources (6)
9.2
Exceptional
From 604 reviews
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Cleanliness

9.1

Room Comfort

9.0

Meal

9.0

Location

9.1

Service and Facilites

9.0

People often mention about Aston Inn Cilacap
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Staff Friendliness (87)
Distance to City Center (80)
Bedroom (79)
Ambiance (77)
Hotel Area (76)
Variety (72)
Accessibility (70)
Bathroom (70)
Taste (69)
Room Space (65)
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Traveler Reviews Aston Inn Cilacap

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40
Customer reviews
Rizki T.
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Transit
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8.8
/10
Reviewed 2 week(s) ago
Front office staff very welcoming and helpful.
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Accommodation's Reply
29 Aug 2026
Dear Mr. Rizky T., Thank you for taking the time to share your experience staying at Aston Inn Silacup. We are delighted to hear that you received a warm welcome and excellent, helpful service from our front desk team. Your compliments are a very meaningful motivation for us to continue striving to provide friendly, professional, and attentive service to all our guests. We look forward to welcoming you again at Aston Inn Silacup and providing you with an even more memorable stay on your next visit. Sincerely, Julian Gozali, Head of Front Desk, Aston Inn Silacup
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Fransiskus R. y.
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10.0
/10
Reviewed 2 week(s) ago
Front office Afira good service.
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Accommodation's Reply
29 Aug 2026
Dear Mr. Franciscus R. Y., Thank you for taking the time to write a review and share your experience staying at Aston Inn Silacup. We are delighted to hear that you received excellent service from Ms. Afira at the front desk. Your compliments motivate us to continue providing friendly, sincere, and professional service to all our guests. We hope to welcome you back to Aston Inn Silacup in the future and provide you with another memorable stay. Sincerely, Julian Gozali, Head of Front Desk, Aston Inn Silacup
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Kurniawan D. S.
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10.0
/10
Reviewed 2 week(s) ago
Receptionist Afira provides good and friendly service.
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Accommodation's Reply
29 Aug 2026
Dear Mr. Kurniawan D. S., Thank you for taking the time to share your experience staying at Aston Inn Cilacap. We are delighted to hear that you were satisfied with the service from Afira at the front desk. Your positive comments about the good and friendly service are invaluable compliments and inspire us to continue striving to provide the best service to all our guests. We look forward to welcoming you back to Aston Inn Cilacap and providing you with another memorable stay on your next visit. Sincerely, Julian Ghozali, Head of Front Desk, Aston Inn Cilacap
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L***a
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9.4
/10
Reviewed 2 week(s) ago
Thank you Aston Cilacap, we were upgraded to a free room because the room we booked was already full.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aston Inn Xilacup. We are delighted to hear that you were satisfied with the complimentary room upgrade we offered. We apologize for the room unavailability due to your initial booking unavailability, and we hope our solution continued to provide you with a comfortable and pleasant stay. Thank you for your trust in Aston Inn Xilacup, and we look forward to welcoming you back on your next visit. Sincerely, Julian Gozali, Head of Front Office, Aston Inn Xilacup
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D***A
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10.0
/10
Reviewed 2 week(s) ago
Afira front office, the best
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aston Inn Silacup. We are delighted to hear that you received excellent service from Ms. Afira at the front desk. Your compliments and positive feedback are truly meaningful to us and inspire our entire team to continue striving for friendly, sincere, and professional service. We look forward to welcoming you back to Aston Inn Silacup again and providing you with another memorable stay. Sincerely, Julian Gozali, Head of Front Desk, Aston Inn Silacup
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Maria D.
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10.0
/10
Reviewed 2 week(s) ago
The receptionist Syifa was very good in handling us during our stay.
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Accommodation's Reply
29 Aug 2026
Dear Maria D., Thank you for taking the time to share your experience staying at Aston Inn Silacup. We are delighted to hear that you received excellent service from Sifa throughout your stay. Your compliments mean a great deal to us and will motivate Sifa and the entire team to continue striving for friendly, attentive, and professional service to all our guests. We look forward to welcoming you back to Aston Inn Silacup on your next visit and providing you with an even more memorable experience. Sincerely, Julian Gozali, Head of Front Office, Aston Inn Silacup
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L***n
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10.0
/10
Reviewed 2 week(s) ago
Thank you Mba Afira, thank you Aston Inn Cilacap, definitely come back again.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you very much for taking the time to share your experience staying at Aston Inn Silacup. We are delighted to hear that you enjoyed your stay with us. Your gratitude and desire to return are greatly appreciated. We will also convey your thanks to Ms. Afira for the service she provided. We look forward to welcoming you again on your next visit and look forward to welcoming you back to Aston Inn Silacup. Sincerely, Julian Gozali, Head of Front Office, Aston Inn Silacup
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Hendro D. A.
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10.0
/10
Reviewed 2 week(s) ago
The service was very good, I was given a free upgrade to the deluxe type.
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Accommodation's Reply
29 Aug 2026
Dear Hendro D. A., Thank you for sharing your valuable experience during your stay at Aston Inn Chilacap. We are delighted to hear that you were satisfied with our service and enjoyed the complimentary upgrade to a Deluxe Room. Your satisfaction and comfort are our top priorities, and your kind words motivate all our staff to provide the best service. We look forward to offering you an even more satisfying experience on your next visit to Aston Inn Chilacap. Thank you. Julian Gozaly, Head of Front Desk, Aston Inn Chilacap
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R***d
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8.7
/10
Reviewed 3 week(s) ago
I called the hotel technician to try to tune the TV, but he couldn't. In the end, I couldn't watch any TV channels.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aston Inn Xilacup. We apologize for the inconvenience you experienced regarding the inability to view TV channels, despite our technical team checking the issue. We understand this certainly diminishes your comfort during your stay. We have taken your feedback into consideration and will conduct an investigation to ensure all in-room amenities are functioning correctly. We greatly appreciate you sharing this with us. We sincerely hope to have the opportunity to welcome you back to Aston Inn Xilacup again and provide you with an even better stay. Sincerely, Julian Gozali, Head of Front Office, Aston Inn Xilacup
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Endah W.
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10.0
/10
Reviewed 3 week(s) ago
Front Office Afira, good service, humble, friendly.
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Accommodation's Reply
29 Aug 2026
Dear Mr./Ms. Endah W., Thank you for taking the time to share your experience staying at Aston Inn Cilacap. We are delighted to hear that you were satisfied with the service from Afira at the front desk. Your compliments on the good, courteous, and friendly service mean a great deal to us and will motivate Afira and the entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Aston Inn Cilacap again and provide you with another memorable stay on your next visit. Sincerely, Julian Ghozali, Head of Front Desk, Aston Inn Cilacap
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D***h
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10.0
/10
Reviewed 3 week(s) ago
Extend again for 1 night because it is that comfortable and strategic.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Aston Inn Silacup. We are delighted to hear that you were so comfortable there that you decided to extend your stay by an additional night. We are also pleased that the hotel's location provided you with convenience during your stay. Your trust in extending your stay is a great expression of our gratitude. We look forward to providing you with the best possible service and comfort on your next visit. We look forward to welcoming you back to Aston Inn Silacup in the future. Sincerely, Julian Gozali, Head of Front Office, Aston Inn Silacup
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Ade L. S.
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10.0
/10
Reviewed 3 week(s) ago
The front desk, Mr. Julian, was very helpful. He upgraded me to a room above him for free. The service was top-notch, Mr. Julian. Thank you.
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Accommodation's Reply
29 Aug 2026
Dear Mr. Ade L. S., Thank you for taking the time to share your experience staying at Aston Inn Cilacap. We are delighted to hear that you were assisted by our front desk team and were pleased with the complimentary room upgrade we provided. Your appreciation for our service means a great deal to us and motivates us to continue providing the best possible service to all our guests. We are honored to have helped you have a comfortable and memorable stay. We look forward to welcoming you back to Aston Inn Cilacap on your next visit. Sincerely, Julian Ghozali, Head of Front Desk, Aston Inn Cilacap
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D***h
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10.0
/10
Reviewed 3 week(s) ago
The place is comfortable, clean, the rooms are quite spacious.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aston Inn Silacup. We are delighted to hear that you were comfortable during your stay and satisfied with the cleanliness and spaciousness of the room we provided. Guest comfort is our top priority, and your compliments motivate our entire team to continue maintaining the quality of our services and facilities. We look forward to welcoming you back to Aston Inn Silacup again in the future and providing you with an even more memorable stay. Sincerely, Julian Gozali, Head of Front Office, Aston Inn Silacup
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Danang K.
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10.0
/10
Reviewed 4 week(s) ago
Room is clean, food is great. (Syifa)
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Accommodation's Reply
29 Aug 2026
Dear Bapak Danang K., Thank you for taking the time to share your experience during your stay at Aston Inn Cilacap. We are delighted to know that you enjoyed the cleanliness of the room and the quality of our food. We also appreciate your mention of Syifa and will be happy to share your kind words with her as an encouragement to continue providing warm and attentive service. We truly appreciate your support and look forward to welcoming you back to Aston Inn Cilacap for another pleasant stay. Warm regards, Julian Ghozali Front Office Supervisor Aston Inn Cilacap
Danny S.
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10.0
/10
Reviewed 4 week(s) ago
I have been staying here for a long time, comfortable facilities, delicious food, good reception service.
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Accommodation's Reply
29 Aug 2026
Dear Mr. Danny S., Thank you for your trust and loyalty in choosing Aston Inn Cilacap as your long-term accommodation. We are delighted to know that you were comfortable with the facilities we provided, enjoyed the meals we served, and received excellent service from our concierge team. Your trust and appreciation are a vital driving force for our entire team in maintaining the quality of service and providing continued comfortable and pleasant stays. We look forward to welcoming you back to Aston Inn Cilacap on your next visit. Sincerely, Julian Gozali, Head of Front Office, Aston Inn Cilacap
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Asep H.
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10.0
/10
Reviewed 4 week(s) ago
The front desk officer, Mr. Julian, was very friendly and kind, and helped me check in. Checking out was also greeted warmly by Mr. Julian, the Aston Inn Cilacap receptionist. The service is truly top-notch.
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Accommodation's Reply
29 Aug 2026
Dear Mr. Asep H., Thank you for taking the time to share your experience staying at Aston Inn Xilacup. It was a great honor for me and the entire front desk team to provide you with such a warm and helpful welcome and service throughout the check-in and check-out process. We greatly appreciate your appreciation of the service provided by our front desk team at Aston Inn Xilacup. Your comfort and satisfaction are the driving force behind our commitment to providing the best possible service with the utmost care and attention to every guest. We look forward to welcoming you back to Aston Inn Xilacup in the future. Sincerely, Julian Gozali, Head of Front Office, Aston Inn Xilacup
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Siti M.
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10.0
/10
Reviewed 4 week(s) ago
The front office service is friendly, the welcome drink is delicious, the room is comfortable, and the service is all good.
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Accommodation's Reply
29 Aug 2026
Dear Mr. Siti M., Thank you for taking the time to share your experience staying at Aston Inn Silacup. We are delighted to hear that you enjoyed the friendly service from the front desk, the welcome drink we provided, and felt comfortable with your room and the overall service. Your compliments are truly meaningful to our entire team and motivate us to continue providing friendly, sincere, and professional service to all our guests. We hope to welcome you back to Aston Inn Silacup on your next visit and provide you with an even more memorable stay. Sincerely, Julian Gozali, Head of Front Desk, Aston Inn Silacup
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Pujeng P.
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10.0
/10
Reviewed 5 week(s) ago
First time staying here, comfortable room and friendly service, receptionist with Ms. Syifa.
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Accommodation's Reply
29 Aug 2026
Dear Mr./Ms. Pujieng P., Thank you for choosing Aston Inn Cilacap for your first stay. We are delighted to hear that you were comfortable with the room we provided and received a warm welcome from Ms. Sifa at the front desk. Your compliments mean a great deal to us and encourage Ms. Sifa and the entire team to continue striving for the best service. We hope your first stay was a memorable experience and we look forward to welcoming you back to Aston Inn Cilacap in the future. Sincerely, Julian Gozali, Head of Front Desk, Aston Inn Cilacap
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly and nice.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aston Inn Silacup. We are delighted to hear that you were pleased with the friendly and attentive service from all of our staff. Your compliments are truly meaningful and motivate our entire team to continue striving to provide friendly, warm, and professional service to all our guests. We look forward to welcoming you back to Aston Inn Silacup in the future. Sincerely, Julian Gozali, Head of Front Office, Aston Inn Silacup
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U***k
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Business
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9.4
/10
Reviewed 5 week(s) ago
The hotel staff are friendly, the breakfast is delicious and the rooms are clean, the AC is very cold.
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aston Inn Xilacup. We are delighted to hear that you were comfortable during your stay with us. Your compliments regarding the friendliness of our staff, the delicious breakfast, and the cleanliness and comfort of your room mean a great deal to us. We hope to welcome you back to Aston Inn Xilacup again on your next trip and wish you another memorable stay. Sincerely, Julian Gozali, Head of Front Office, Aston Inn Xilacup
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Number of reviews per page
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