8.8
Very Good
From 239 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Aston Inn Cilacap
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Staff Friendliness (24)
Bedroom (24)
Hotel Area (24)
Distance to City Center (21)
Accessibility (21)
Ambiance (20)
Taste (20)
Wifi (19)
Room Space (19)
Family Friendly (18)
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Traveler Reviews Aston Inn Cilacap

Number of reviews per page
20
40
Customer reviews
R***y
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10.0
/10
Reviewed 1 week(s) ago
nice, quite quiet, miserable environment. and cool
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Muhammad F. H.
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Business
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10.0
/10
Reviewed 1 week(s) ago
Varied breakfast menu, clean rooms, great
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arini n.
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10.0
/10
Reviewed 4 week(s) ago
The staff are nice and friendly. The security is quick to find a parking space.
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Accommodation's Reply
20 May 2025
Dear Mrs. Arini. Thank you for your positive review. We are very pleased to know that the friendliness of our staff and the alertness of our security team gave a good impression during your stay. The best service and guest comfort are our priorities at aston inn Cilacap. We look forward to welcoming you back again on another occasion. Sincerely, Kasanova Hermawan. General Manager
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Tutut H.
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the hotel room is comfortable, clean & the food is delicious, so I am very happy.
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Accommodation's Reply
20 May 2025
Dear Mr. / Mrs. Tutu H. Thank you for your positive review and appreciation. We are very pleased to know that you are satisfied with the friendliness of the staff, the comfort of the room, the cleanliness, and the quality of the food we serve. Your satisfaction is our motivation to continue providing the best service. Hopefully we can welcome you back on your next visit to aston inn Cilacap. Best regards, Kasanova Hermawan. General Manager
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Muhammad I. M.
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10.0
/10
Reviewed 5 week(s) ago
very valuable experience thank you Aston In for your cooperation .... comfortable place great facilities and very friendly staff
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Accommodation's Reply
20 May 2025
Dear Mr. Muhammad. Thank you for such a warm and positive review. We are very honored to have been a part of your valuable experience. The comfort of the place, the completeness of the facilities, and the friendliness of the staff are indeed our commitment in providing the best service for every guest. Thank you for your trust in aston inn Cilacap. We look forward to welcoming you back in the future. Sincerely, Kasanova Hermawan. General Manager
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taufik r.
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9.7
/10
Reviewed 5 week(s) ago
Good hotel for staying in business traveling.
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Accommodation's Reply
20 May 2025
Dear Mr. Taufik. Thank you for your positive review. We are glad to know that Aston Inn Cilacap is the right choice for your business trip. Comfort and facilities that support the needs of business guests are indeed one of our main focuses. We hope to continue to be a reliable place to stay every time you visit Cilacap. Best regards, Kasanova Hermawan. General Manager
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R***a
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Business
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10.0
/10
Reviewed 5 week(s) ago
Hotel staff are friendly, helpful at check in.
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Accommodation's Reply
20 May 2025
Thank you for your positive review. We are very happy to hear that you felt comfortable with our staff's service, especially during the check-in process. Friendliness and prompt service are indeed our commitment at Aston Inn Cilacap to ensure a pleasant stay experience for every guest. Hopefully we can welcome you back on your next visit. Best regards, Kasanova Hermawan. General Manager
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Y***T
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6.9
/10
Reviewed 6 week(s) ago
We had to move to another room since our first room's air conditioner is not cold enough.
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Niena S.
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Leisure
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10.0
/10
Reviewed 7 week(s) ago
Clean, comfortable room, delicious breakfast with lots of variety, some dishes were a bit too salty. The pillow was too thick so I didn't use it.
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W***i
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10.0
/10
Reviewed 7 week(s) ago
Overall, it's really good for all the services and facilities.
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didi w. r.
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Staycation
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7.1
/10
Reviewed 7 week(s) ago
The taste of the food at breakfast is not very good and the variety of dishes is quite varied and the breakfast restaurant is combined with 2 hotels, namely Fave Hotel and Aston Inn, so the seats and tables are not sufficient and the place is not spacious enough.
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AriBudi
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Leisure
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9.7
/10
Reviewed 8 week(s) ago
All services are very good. Clean rooms. Layout is good. Staff are very friendly. Need to improve the menu and taste of the restaurant. Overall recommended. Joss.
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NUR A. K.
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8.5
/10
Reviewed 10 week(s) ago
Close to city access, train station and good food
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1 people find it helpful
Accommodation's Reply
24 Mar 2025
Dear Mrs. Nur A. Ke. Thank you for your positive review. We are very pleased to hear that you are satisfied with our hotel’s strategic location, close to city access, train station, and various delicious food options. We are committed to always providing comfort for every guest, and feedback like this means a lot to us. We look forward to welcoming you back to Fave Hotel Cilacap for a more enjoyable stay in the future. Best regards, Kasanova Hermawan. General Manager.
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NUR A. K.
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9.1
/10
Reviewed 10 week(s) ago
Access to the city is close and the food is delicious.
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Accommodation's Reply
24 Mar 2025
Dear Mrs. Nur A. Ke. Thank you very much for your positive review. We are very happy to hear that you enjoyed our strategic location, close access to the city, and delicious food options. We are always committed to providing the best comfort and service for every guest. We look forward to welcoming you back to Fave Hotel Cilacap for a more enjoyable stay in the future. Best regards, Kasnova Hermawan. General Manager
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Safaruddin
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10.0
/10
Reviewed 10 week(s) ago
clean and comfortable hotel with good and friendly staff
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1 people find it helpful
Accommodation's Reply
24 Mar 2025
Dear Mr. Safarudin. Thank you very much for your positive review. We are very happy to hear that you are comfortable with the cleanliness and comfort of our hotel, and satisfied with the friendliness and service of our staff. We are always committed to providing the best experience for each of our guests. We look forward to welcoming you back to Aston Inn Cilacap for a more enjoyable stay in the future. Best regards, Kasnova Hermawan. General Manager
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Dedi
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9.4
/10
Reviewed 14 week(s) ago
The location is strategic and the hotel is also quite new, so it is quite clean.
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Accommodation's Reply
12 Mar 2025
Dear Mr. Dedi. We are very pleased to know that you enjoyed the strategic location and new facilities at Aston Inn Cilacap. We are always committed to providing a clean, comfortable, and satisfying experience for every guest who comes. Your feedback means a lot to us, and we will continue to strive to improve the quality of service so that your next visit will be even more enjoyable. We look forward to welcoming you back to Aston Inn Cilacap in the near future. Warm regards, Front Office Manager
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Safaruddin
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10.0
/10
Reviewed 15 week(s) ago
The rooms and service are very good, the staff are friendly, especially those in the restaurant.
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Accommodation's Reply
12 Feb 2025
Dear Mr. Safarudin. Thank you very much for your positive review. We are very happy to hear that you are satisfied with our room and service. We will continue to be committed to providing the best experience for every guest who stays here. We also greatly appreciate your compliments to our restaurant staff, who always strive to provide friendly and professional service. We look forward to welcoming you back in the future and providing an equally pleasant experience. If there is anything else we can help you with, please do not hesitate to contact us. Warm regards, Kasanova Hermawan. General Manager
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R***i
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Leisure
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10.0
/10
Reviewed 17 week(s) ago
Love my experience during stay. Just had one problem the air cond on my daughters room was not cooling at all. But the rest is amazing. Will book back if visit this city on future
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Accommodation's Reply
10 Feb 2025
Dear Guest Thank you for your kind review! We are thrilled to hear that you enjoyed your stay with us and found the overall experience amazing. We truly appreciate your understanding regarding the issue with the air conditioning in your daughter's room, and we sincerely apologize for any inconvenience it may have caused. Please rest assured that we will investigate the matter to ensure everything is functioning properly for future stays. We would be delighted to welcome you back whenever your travels bring you to our city again. Thank you for choosing us, and we look forward to hosting you in the future! Best regards, Kasanova Hermawan General Manager
Anti Y. R.
icon-Business
Business
icon-origin-TRAVELOKA
7.2
/10
Reviewed 18 week(s) ago
The staff are not helpful, they didn’t even help me to solve the check in problem
2 people find it helpful
Accommodation's Reply
10 Feb 2025
Dear Mrs Anti Y R Thank you for sharing your feedback. We are truly sorry to hear about the issues you encountered during check-in and that you felt our staff were not as helpful as expected. Please rest assured that we are addressing this matter to ensure that future guests receive the level of assistance they deserve. Your comments are very important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a much more positive experience in the future. If you would like to discuss this further, please feel free to contact us directly. Warm regards, Kasanova Hermawan General Manager
refika h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
It's really cool to stay at Aston Inn Cilacap, the food is also delicious
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Accommodation's Reply
17 Jan 2025
Dear Refika. Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Aston Inn Cilacap and were satisfied with the food we served. Your satisfaction is our top priority, and we will continue to strive to provide the best service. We look forward to welcoming you back on your next visit and providing a more enjoyable experience. Best regards, Kasanova Hernawan. General Manager
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Number of reviews per page
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