The hotel staff is friendly, but many facilities need improvement. We got a room on the second floor, which after exiting the elevator requires climbing stairs or climbing a steep incline, which I feel is unsafe for children or the elderly. Our first room, the AC was not cold, after reporting to check, they said the temperature was low, but the low temperature from the test device was not felt at all. Then we were facilitated to move to the next room, the AC was quite cold, but in the morning it was muddy and watery. At breakfast, the food choices were sufficient, the taste was adequate, needs to be improved to be on par with Aston in other locations. I checked with a friend who also stayed but got the 7th floor, he said the AC was cold, but the room was relatively cramped. Even though in the request via Traveloka, I listed the top floor. Maybe we were just unlucky