Maia Hotel Jakarta

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9.0
Exceptional
From 326 reviews
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Cleanliness

8.9

Room Comfort

8.9

Meal

8.7

Location

9.2

Service and Facilites

8.9

People often mention about Maia Hotel Jakarta
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Distance to City Center (37)
Staff Friendliness (30)
Taste (28)
Variety (27)
Accessibility (25)
Bedroom (25)
Hotel Area (25)
Ambiance (23)
Surroundings (22)
Room Space (22)
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Traveler Reviews Maia Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
Suhaila b. M. Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Easy access to Thamrin City, Plaza Indonesia, and Grand Indonesia, staff are very helpful. Iron can only be used for 30 minutes.
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Accommodation's Reply
19 May 2026
Dear Sir/Madam, Warmest greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and for taking the time to share your positive review about our hotel. We truly appreciate your kind comments regarding our service and facilities. Your positive feedback has been shared with all members of our hotel team, and it serves as great motivation for us to consistently deliver exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to sincerely thank you for your positive review. We very much look forward to welcoming you back again soon. Kind regards, MAIA Hotel Jakarta
y***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic location, close to shopping centers to Thamrin City, Grand Indonesia and Plaza Indonesia are also just a short walk away, good and complete facilities, good service
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Accommodation's Reply
19 May 2026
Dear Valued Guest, It is with great pleasure that we at Mia Hotel Jakarta express our gratitude for choosing Mia Hotel Jakarta as your accommodation and for your positive review of our hotel. We greatly appreciate your kind comments regarding our services and facilities. Your positive feedback has been shared with all members of our hotel team. This motivates us to consistently provide excellent service to all our valued guests. Once again, on behalf of the entire hotel team, I thank you for your kind review, and we hope to welcome you back soon. Sincerely, Mia Hotel Jakarta
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable hotel, clean rooms, friendly staff, good service
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Accommodation's Reply
19 May 2026
Dear Valued Guest, It is with great pleasure that we at Mia Hotel Jakarta express our gratitude for choosing Mia Hotel Jakarta as your accommodation and for your positive review of our hotel. We greatly appreciate your kind comments regarding our services and facilities. Your positive feedback has been shared with all members of our hotel team. This motivates us to consistently provide excellent service to all our valued guests. Once again, on behalf of the entire hotel team, I thank you for your kind review, and we hope to welcome you back soon. Sincerely, Mia Hotel Jakarta
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a***h
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
Quite comfortable and clean, strategic location. Thank you
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Accommodation's Reply
05 May 2026
Dear Valued Guest, May I respectfully inform you that MIA Hotel Jakarta extends its deepest gratitude for your positive review and for choosing MIA Hotel Jakarta. We are delighted to hear that you were comfortable during your stay, and that you appreciated the hotel's cleanliness and excellent location. Your compliments mean a great deal to us and motivate us to continue providing the best possible service to all our guests. Thank you again for your support. We hope to welcome you back to MIA Hotel Jakarta in the future. Sincerely, MIA Hotel Jakarta
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Farid b.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Walking to Grand Indonesia and Plaza Indonesia is a pleasure.
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Accommodation's Reply
20 Apr 2026
Dear Sir/Madam, Warmest greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and for taking the time to share your positive review about our hotel. We truly appreciate your kind comments regarding our service and facilities. Your positive feedback has been shared with all members of our hotel team, and it serves as great motivation for us to consistently deliver exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to sincerely thank you for your positive review. We very much look forward to welcoming you back again soon. Kind regards, MAIA Hotel Jakarta
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 14 week(s) ago
The bathroom was bad. Slow water from the head shower. Water leakage from the bidet of the toilet bowl. Moss surrounding the edges of the toilet. The bedroom has a certain smell but luckily not too strong. Can't use the iron too long and also did not provide any iron board.
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Accommodation's Reply
06 Mar 2026
Dear Sir/Madam, Thank you for staying at Maia Hotel Jakarta and for taking the time to share your valuable feedback. We sincerely regret to learn that your experience with us did not meet your expectations, particularly regarding the cleanliness of the room and our facilities. Please accept our heartfelt apologies for the inconvenience caused. Your concerns have been immediately communicated to the relevant department heads to ensure corrective actions are taken and that we consistently uphold the standards we strive to maintain. We truly hope you will give us the opportunity to restore your confidence in us and demonstrate a much better experience on your next visit. Please be assured that we remain fully committed to continuously improving our services to provide a more comfortable and satisfying stay for all our guests. We genuinely hope this experience will not deter you from returning to Maia Hotel Jakarta, and we look forward to welcoming you back in the near future. Kind regards, MAIA Hotel Jakarta
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The staff was friendly and helpful
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Accommodation's Reply
25 Feb 2026
Dear Valued Guest, It is with great pleasure that we at MIA Jakarta Hotel would like to express our gratitude for choosing MIA Jakarta Hotel as your accommodation and for your positive review of our hotel. We greatly appreciate your kind review regarding our services and facilities. Your positive feedback has been shared with all members of our hotel team. This serves as a great encouragement for us to continue providing excellent service to all our esteemed guests. Once again, on behalf of the entire hotel team, I thank you for your kind review, and we hope to welcome you back soon. Sincerely, Ade Fermanciah
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A***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
Good, friendly staff… location to city center
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Accommodation's Reply
25 Feb 2026
Dear Valued Guest, It is with great pleasure that we at MIA Jakarta Hotel would like to express our gratitude for choosing MIA Jakarta Hotel as your accommodation and for your positive review of our hotel. We greatly appreciate your kind review regarding our services and facilities. Your positive feedback has been shared with all members of our hotel team. This serves as a great encouragement for us to continue providing excellent service to all our esteemed guests. Once again, on behalf of the entire hotel team, I thank you for your kind review, and we hope to welcome you back soon. Sincerely, Ade Fermanciah
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Hotel is located right in the city centre. Nearby shopping outlet such as Grand Indonesia & Thamrin City
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Accommodation's Reply
25 Feb 2026
Dear Sir/Madam, Warmest greetings from Maia Hotel Jakarta. Thank you for choosing Maia Hotel Jakarta as your place to stay and for taking the time to share your positive review about our hotel. We truly appreciate your kind comments regarding our service and facilities. Your positive feedback has been shared with all members of our hotel team, and it serves as great motivation for us to consistently deliver exceptional service to all our valued guests, like you. Once again, on behalf of the entire hotel team, I would like to sincerely thank you for your positive review. We very much look forward to welcoming you back again soon. Kind regards, Ade Firmansyah
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 25 week(s) ago
The bathroom smelly and not clean ....water turn to black and smell
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Accommodation's Reply
25 Feb 2026
Dear Sir/Madam, Thank you for staying at Maia Hotel Jakarta and for taking the time to share your valuable feedback. We sincerely regret to learn that your experience with us did not meet your expectations, particularly regarding the cleanliness of the room and our facilities. Please accept our heartfelt apologies for the inconvenience caused. Your concerns have been immediately communicated to the relevant department heads to ensure corrective actions are taken and that we consistently uphold the standards we strive to maintain. We truly hope you will give us the opportunity to restore your confidence in us and demonstrate a much better experience on your next visit. Please be assured that we remain fully committed to continuously improving our services to provide a more comfortable and satisfying stay for all our guests. We genuinely hope this experience will not deter you from returning to Maia Hotel Jakarta, and we look forward to welcoming you back in the near future. Kind regards, Ade Firmansyah
Ahmad Z. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Very close to the shopping center, the situation around the hotel is busy, it is not difficult to find food around the hotel, breakfast is also delicious.
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Accommodation's Reply
25 Feb 2026
Dear Valued Guest, It is with great pleasure that we at MIA Jakarta Hotel would like to express our gratitude for choosing MIA Jakarta Hotel as your accommodation and for your positive review of our hotel. We greatly appreciate your kind review regarding our services and facilities. Your positive feedback has been shared with all members of our hotel team. This serves as a great encouragement for us to continue providing excellent service to all our esteemed guests. Once again, on behalf of the entire hotel team, I thank you for your kind review, and we hope to welcome you back soon. Sincerely, Ade Fermanciah
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Mulsandi M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
A very comfortable hotel for a place to rest
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 32 week(s) ago
comfortable room..location close to shopping mall..thamrin city,grand indonesia & plaza indonesia..
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Aini Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Staff friendly. All good. Comfort room. Very clean
1 people find it helpful
N***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 34 week(s) ago
The hotel's location is good, but the staff's service was poor, and the room's cleanliness was very poor. The headboard was very dusty. The wall accessories were also dusty, and the bathroom was covered in moss.
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s***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
Very strategic location and clean and comfortable hotel room conditions.
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3 people find it helpful
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 38 week(s) ago
The room is nice and comfortable. Breakfast menu is various and delicious.
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H***H
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.2
/10
Reviewed 39 week(s) ago
I have stayed at the Maia Hotel twice, a very nice and comfortable place, the hotel staff provided very good service, the breakfast was very tasty although there were not many choices but it was filling. Highly recommended for anyone who wants to go to Jakarta for the first time.
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N***N
icon-origin-TRAVELOKA
9.7
/10
Reviewed 40 week(s) ago
Cool room and close to Grand Indonesia
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 45 week(s) ago
Recommended. Very strategic location, walking distance to Grand Indonesia, friendly and polite staff.
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1 people find it helpful
Number of reviews per page
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