Dear Valued Guest, Warm greetings from Oakwood Hotel & Apartments Taman Mini Jakarta. Thank you for taking the time to share your experience during your stay with us. We greatly appreciate your honesty and kind intentions in providing constructive feedback. First of all, we apologize for the inconvenience you and your family experienced, from the access to the swimming pool, the dangerous condition of the pool floor, the unpleasant odor on the floor where you stayed, to the humidity in the room. These things certainly do not reflect the standard of service and quality that we strive for under the Oakwood brand. We need to convey that we have forwarded all your feedback to the relevant team for immediate follow-up. We are committed to continuously making improvements, both in terms of facilities and services, to create a safe, comfortable, and enjoyable stay for all our guests. Once again, we thank you for your attention and feedback. Constructive criticism like this encourages us to continue improving and providing better service in the future. We look forward to welcoming you and your family back in the future with a much better experience. Sincerely, Candra, General Manager.
