Overall Ratings & Reviews Caroline Resort

I had a very memorable trip, the room air was humid, very hot, the fan was dusty and had spider webs, the TV was broken, I asked the receptionist to change rooms but received the answer that all rooms are the same so they don't support changing... speechless, not worth the money, don't ask why I got a good price because I don't want my review to be deleted

Quiet, near Long Cung beach, can walk to the sea, suitable for relaxation.

The experience couldn't be worse. The location far from the center is acceptable, but what disappointed me the most was the service attitude of the reception staff. When my friend asked about the safety of the parking area because he saw the car parked outside, no one watching and people coming and going freely, the staff not only did not explain clearly but also showed an unpleasant attitude, frowned and answered curtly: "We have always left it there, sister", then turned away. The room facilities were degraded, the swimming pool was covered with moss and the water was quite dirty. I could have overlooked these things if the customer service was good enough, but unfortunately it was not. On a stormy night, the whole area had a power outage. The worst thing was that there was no announcement or apology from the accommodation. We had to brave the rain, holding flashlights to find help, but the reception desk was completely empty, only an old security guard was sleeping. Luckily, he was very enthusiastic and friendly, which helped to calm my anger. The next morning, our group left the area at 3am and returned around 7-8am hoping that the electricity would be restored. But it wasn't. There was no notification sent to the guests. When we asked, we only received a superficial answer: "Not yet, it rained so hard last night." By 12pm, when we checked out, the electricity had still not been restored. I really don't understand why I had to pay to stay in a room that was as hot as an oven, and had to endure a power outage without any notice, explanation or apology. I was very disappointed with this experience. If the operator continues to provide service like this, it will be very difficult to keep customers coming back.

The staff attitude is rude to the guests. The room is mean. Honestly, there will be no next time.

The resort is old and not maintained so it has seriously degraded. I arrived to check in at 4pm but the receptionist said the room had a broken air conditioner so I had not received it yet, I had to wait until 5:15pm to check in. Even though I had paid in full in advance. - Swimming pool: peeling a lot, dirty pool water, the filter is too weak to clean. - Bedroom: the room is stuffy, not airy, has a musty smell. The refrigerator does not work, just for fun. The fan is not cleaned properly. The floor is not cleaned, it feels sticky to the feet when walking, very uncomfortable. Towels, blankets, bed sheets, pillows smell bad. - Toilet: the door cannot be closed (it is scraped against the floor so when closed it is about a hand span wide). The door is rotten and looks very unsightly. The toilet base is loose, just need to put your hand on it and it will fall, luckily I saved it in time. The equipment inside is degraded. It was not scrubbed with hand sanitizer so it smells bad. There is no exhaust fan so all the smell goes out of the bedroom. In general, I can't use any of the amenities except the air conditioner. A very bad experience. Never want to come back again

It's a quiet and nice place near the sea.

The room is quite hot with or without air conditioning.

Damp rooms. Seriously degraded. Refrigerator not working.

The receptionist was friendly but the bed sheets and towels in the room were very dusty. The water was cut off in the morning and the wifi was weak.

The road is far from the city center, the resort is very old and dirty.

Uncle is on duty at night, thank you. Everyone who goes with family should come here. It's near Long Cung beach, clean. Cheap rooms.

I must say the wifi is NOT usable, it's like it's not there at all. The room quality is seriously degraded. Furniture is degraded, the room has an unpleasant smell, especially the restroom. Never come back again.

Weak air conditioning, unpleasant experience when the hotel had a power outage in rooms with small children

Phòng ổ điện bị hư, tủ lạnh bị hư, không có trà và cafe gói . Sự cố ngoài ý muốn bị cúp điện nữa đêm.

Resort thường xuyên cúp nước, tệ hơn là đêm đầu tiên vừa cúp nước và cúp điện, đến 1h sáng mới có điện lại, nóng không chịu nổi. Hồ bơi dơ vãi chưởng. Đồ ăn sáng nấu xương còn máu ở giữa. Ở hai đêm mà không thay giấy vệ sinh. Tệ

Phòng giường đơn toilet không giống hình, không sạch sẽ lắm, dễ ngập nước. Máy lạnh gãy quạt nên hơi nóng. Do khách sạn có nhiều hồ nên nhiều côn trùng (muỗi, tắc kè, ễnh ương). Điểm lớn khiến mình chọn khách sạn này là hồ bơi, nhưng mà hồ bơi cũng không sạch lắm do rơi rớt lá cây hơi nhiều.

Tốt yên tỉnh có hổ trợ trả ôhngf trể kỳ sau sẻ tiếp tục tại đây

Cảm ơn Caroline Resort và tập thể ! Thân thiện , chuyên nghiệp và mến khách Gửi lời cảm ơn riêng đến cá nhân , Chị Phương ! Chị rất niềm nở , mến khách và rất nhiệt tình , tinh tế … em rất đánh giá cao chị , em chúc cho chị thật nhiều sức khỏe và thật nhiều may mắn !

Đang ngủ thì nhân viên rất ồn, phòng không có khăn tắm, mất điện!

nhân viên nhiệt tinh, phòng ốc rộng rãi, điêu hòa mát lạnh, có hồ bơi rất ok luôn, xứng đáng cho 1 kỳ nghỉ mùa xuân