Our room was lacking in any personal touches, no welcome pack of tea, coffee, not even handwash or soap in bathroom. Oven was provided but there no baking trays or grill pan to use in it. I think they were hoping you'd dine in the pub &/or pizzeria but reason we chose self catering was to do our own! And of course, with not providing any essentials such as tea & toiletries they were also probably hoping we'd use the onsite shop!
We wanted to let reception know about a problem in the bathroom too on checking out, but staff were too busy chatting to even ask how the accom was.