Overall Ratings & Reviews MainStay Suites Savannah Midtown

Room smelled like smoke even though they said it was not non-smoking. Sheets were dirty yellow color. Owners/managers are typical Indian hotel owners that are cheap, don’t clean and do NOT provide fresh breakfast items, options were very limited with old apples and stale cereals. Awful do not book this!!!

Don’t use your debit card!! Lesson learned. We were overcharged for our room and still haven’t been reimbursed. Horrible customer service. You can’t get them on phone at all. When it does connect it automatically hangs you up. I will not recommend using them.

The entire property smelled like pot. I think children were left unattended because we heard babies wailing all day/night long. Room next to us had a party all night long and the door was slammed multiple times. We reserved a queen suite, received a king suite with only one bed. Asked for a queen suite and received a queen room. Was told queen suites do not exist at the property. I feel I overpaid given I did not get a suite.

Good staff

The hotel was clean and the staff was nice but they were overbooked and I had reserved a bed with 2 beds but they only had a room with one bed available so the person that was supposed to split the room cost with me ended up driving an hour home at night after the event we were attending and I had to cover the whole cost of the room unexpectedly

This hotel is disgusting. The entrance is really elegant like in the photos, the rest is dingy, rusted, dirty and outdated. no elevators. the bed sheet was dirty. the shower had no conditioner bottle. the bathroom was rusty and gross on the floor. the fixtures were falling off the walls. the room smelt terrible and outside the room in the halls smelt worse.

My stay was absolutely the most horrible experience I’ve ever had with a hotel. First, they downgraded my room and did not give me a refund.

They had over booked

We were in an old hotel next door that had been painted the same color. It was old and run down. They attempted to remodel it by painting it, but it was not a nice hotel. Smelled like smoke. Old furniture. Fridge cabinet blocked the pathway to the bathroom. We were not attached to the main hotel. Had to walk next door due breakfast. Maybe the sheets were clean. Nothing else was.

When checked in after I was denied the first time after reservations. My room was already used and then there were no rooms left. I'm disabled and was traveling by myself. It was one the worst days I've had since my Heart attack last April

Filthy, lacking any reasonable accommodations, room is dusty, shower had hair, front desk can’t answer the phone.

The room smelled awful, a combination of mold and pot smoke I think. Broken furniture and fixtures.

This property seems to be old and has two different "hotels" within the facilities, the Sleep Inn and the Main Stays Suits. The front desk woman didnt seem to happy, probably because she was doing 3 people job, so it took some time for the check in. We went to the VERY spacious room and drop the bags until we came late. The I realize the room was for two beds but one had been removed, thats why was so spacious! It had a dinnette with complete kitchen with full size fridge, a 2 burner stove, 2 microwaves (one of them didnt work), and a dishwasher. Also had dishes and cups, although no dish soap of any kind. The shower had, what appeared to be a broken shampoo dispenser, and rusted stains in the tub floor. The shower curtain had dirt spots, and even the pillows had dirt spots. The housekeeping was NOT tight, and the bed sheets seemed had just been straight up from the previous guess use. And the worse after all these was the bad incense smell all throughout the facility. I dont think will be coming back here.

Wonderful experience Clean Friendly staff Lots of nearby restaurants Door Dash

My room smelled horrible upon arrival I had to light candles clean but plug ins and drench the room in cleaning solutions. The service was horrible extremely rude with no professionalism. The hotel stinks really bad and appears to be unsafe employees do not enforce rules so no quiet hours

Expected more

Room smelled bad.

Literally, trash in front of our door when we checked in. (Bag of food from somewhere). Some lights didn't turn on. Evening greeter was not welcoming. Folks running breakfast were terrific. Pool closed.

Awesome

Nice hotel in Midtown. Nicer than most of the others we have stayed in. They originally gave me a suite with a bedroom which was nice but I needed 2 beds (as per the reservation.) They switched me to a double room and it was fine. Mini kitchen was nice to have, breakfast was basic but good