Traveloka (400)
Other sources (10)
9.0
Exceptional
From 400 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
8.9
Meal
9.0
Location
9.1
Service and Facilites
9.0
People often mention about Grand Central Premier
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Staff Friendliness (29)
Distance to City Center (28)
Bedroom (27)
Bathroom (23)
Ambiance (20)
Room Space (20)
Check-in/out Time (18)
Taste (18)
Hotel Area (16)
Accessibility (14)
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Traveler Reviews Grand Central Premier
Number of reviews per page
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40
Customer reviews
yf
yogi f.
Staycation
10.0
/10
Reviewed 2 day(s) ago
Good, everything good, clean, and good meal.
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v***a
Leisure
10.0
/10
Reviewed 2 week(s) ago
The facilities are satisfactory, the food is complete and delicious, and the staff is also very friendly.
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m***a
Staycation
9.7
/10
Reviewed 3 week(s) ago
The food is delicious, I really like the room, it's comfortable, I just made a mistake in ordering a smoking room, the room smells of cigarette smoke
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Cici P.
10.0
/10
Reviewed 4 week(s) ago
Great, the food is also delicious, the swimming pool is clean.
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T***a
8.8
/10
Reviewed 4 week(s) ago
Hotel in the center of Medan city, the rooms are okay and clean too, but not soundproof,
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1 people find it helpful
T***N
Leisure
9.4
/10
Reviewed 5 week(s) ago
Good location, nearby train station. Nice facilities.
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I***n
Staycation
10.0
/10
Reviewed 6 week(s) ago
Best hotel for me in the city center.
1 people find it helpful
I***n
Business
10.0
/10
Reviewed 6 week(s) ago
The hotel was very comfortable and clean. Tried Iga Ketumbar. Very good and will be my favorite dish from now on if staying there.
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A
Anto
Business
5.3
/10
Reviewed 6 week(s) ago
The toilet hole is not clean enough, so it looks a bit dirty & the shower water is not good to come out & for a ☆5 hotel the food and service for taking plates and glasses are a bit slow and not very friendly.
The omelettes are not tasty and the making is still amateurish.
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1 people find it helpful
CB
Chia B. C.
Business
6.7
/10
Reviewed 6 week(s) ago
Noisy despite asking for a quiet room, beside the train track and station.
1 people find it helpful
G***t
10.0
/10
Reviewed 8 week(s) ago
The hotel room is nice but not soundproof because the sound from the next room and outside the room is very audible. For all the staff are very friendly.
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2 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Our Valued Guest,
Thank you for taking the time to share your feedback with us. We’re glad to hear that you had a decent stay, though we also understand that there may have been areas that didn’t quite stand out.
Your input is valuable, and we’ll certainly take it into consideration as we strive to continuously improve. We hope to have the opportunity to welcome you again and provide an even better experience.
Best regards,
Agung Wahyu Nugroho
Corp General Manager
M***d
Leisure
9.7
/10
Reviewed 8 week(s) ago
Good accommodations. Great service, cleanliness, and strategic location.
1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr Mohd Shehzad,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed your stay and that our team and facilities met your expectations.
Your kind words truly motivate us to continue delivering the best possible experiences to all our guests. We can’t wait to welcome you back for another memorable stay soon.
Best regards,
Agung Wahyu Nugroho
Corp General Manager
a***o
Leisure
10.0
/10
Reviewed 10 week(s) ago
Parking for motorbikes/cars for guests at the back
Residential staff are friendly/explain/direct
Lift/Rooms are clean and fragrant
Swimming pool is clean
Breakfast is delicious and varied
-disadvantages: TV is not yet Netflix and you have to have your own account
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3 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr Andiko,
Thank you for staying with us and for sharing your honest feedback. We sincerely apologize for the inconvenience you experienced during your stay. This is not the level of service we aim to deliver, and we truly regret that we fell short.
Currently we have only provided accounts for the executive suite, Grand Suite & Premier suite room types. However, we will discuss this with our internal team first.
We hope you’ll consider giving us another chance in the future so we can provide you with the stay you rightfully expect and deserve.
Warm regards,
Agung Wahyu Nugroho
Corp General Manager
N***a
10.0
/10
Reviewed 11 week(s) ago
nice comfortable place, I like to stay here
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Accommodation's Reply
22 May 2025
Dear Ms Nanda, Thank you for sharing your positive impressions of Grand Central Premier. We are so pleased to learn that you had a memorable and enjoyable experience during your stay with us. We are looking forward to welcoming you back soon.
Sincerely,
Agung Wahyu Nugroho.
Corp. General Manager.
Guest
Business
10.0
/10
Reviewed 14 week(s) ago
Recommended for places to stay in Medan City
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1 people find it helpful
Accommodation's Reply
22 May 2025
Dear Our Valued Guest, Thank you for sharing your positive impressions of Grand Central Premier. We are so pleased to learn that you had a memorable and enjoyable experience during your stay with us. We are looking forward to welcoming you back soon.
Sincerely,
Agung Wahyu Nugroho.
Corp. General Manager.
N***a
9.3
/10
Reviewed 14 week(s) ago
The rooftop for the welcome drink is cozy 👍
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Accommodation's Reply
22 May 2025
Dear Ms Nanda, Thank you for sharing your positive impressions of Grand Central Premier. We are so pleased to learn that you had a memorable and enjoyable experience during your stay with us. We are looking forward to welcoming you back soon.
Sincerely,
Agung Wahyu Nugroho.
Corp. General Manager.
I***u
Business
8.5
/10
Reviewed 15 week(s) ago
Resting here is very fitting with the city center of Medan, close to any place to eat.
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1 people find it helpful
Pola p. s.
10.0
/10
Reviewed 20 week(s) ago
Awesome, comfortable, good, friendly
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2 people find it helpful
PP
Pandu P. H.
Leisure
9.1
/10
Reviewed 22 week(s) ago
It was a very pleasant experience staying at Grand Central Premiere Hotel Medan! Its located in City Center where we can easily go famous places. Since I was there at Ramadhan, my breakfast moved to Sahur, and the food taste was also great. However, would be perfect if the food variety could be improved.
1 people find it helpful
H***o
Business
8.5
/10
Reviewed 22 week(s) ago
The room is clean, the service is also good.
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3 people find it helpful
Number of reviews per page
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40
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