The hotel staff misplaced one of our bags that we only realised after we had departed . We were then asked to pay over £100 to return the bag to England , despite it being the hotels mistake . When questioning this I was initially offered a 30% discount on postage & only when refusing to pay this amount did the hotel agree to cover the cost . the bag finally arrived in England over 6 weeks later but an item was missing . The hotel will take no responsibility for this . Extremely disappointing service which ruined what was supposed to be a special occasion.

Great hotel

Absolutely Incredible. The renovation is a grandeur to witness. Immaculate service and hospitality from staff.

The space is stunning. The staff are lovely and the location is great. Few minor downsides that are annoying for such a new, high end hotel, for example: - plastic water bottles everywhere (gym, spa, room); - weird LED lights in the room (aircon etc) impossible to switch off so none of the ‘pitch black’ I love from hotels; - we checked out two days early due to a home emergency, and whilst we don’t expect any refund, when this has happened in the past, the hotel we stayed at had given us vouchers for their restaurant as a goodwill gesture. Nothing like that here. There were a few other bits and pieces that seemed a little off (no aircon in the gym, no robes in the spa etc) but I imagine these are due to the hotel being brand new, and will be solved soon. Overall, I’m not sure I’d return, though the staff and view are wonderful. I may go for a massage - one of the best I’ve had!

Magnifique hôtel, dans une demeure historique. Tout est impeccablement rénové en gardant le cachet de l’ancien. Havre de paix dans la tramontane ; Bonnes tables, et très bon petit déjeuner.