8.7
Very Good
From 99 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.8
Location
8.7
Service and Facilites
8.8
People often mention about Ndalem Kraton Hotel
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Staff Friendliness (10)
Ambiance (9)
Surroundings (7)
Check-in/out Time (7)
Bathroom (7)
Family Friendly (6)
Wifi (6)
Bedroom (6)
Hotel Area (6)
Distance to City Center (4)
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Traveler Reviews Ndalem Kraton Hotel
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Customer reviews
Nindrijo S. P.
8.1
/10
Reviewed 5 week(s) ago
Strategic location, there is also a free waterpark. Only the bathroom door cannot be closed.
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Accommodation's Reply
14 Apr 2025
Dear Our Value Guest, Mr./Mrs. Nindrijo SP Warm Greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Best Regards, Ndalem Kraton Management.
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R***a
Staycation
10.0
/10
Reviewed 7 week(s) ago
The hotel is very comfortable and the food is delicious. My family and I felt at home staying here. Thank you to the staff and management of the Ndalem Kraton hotel 👍
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Accommodation's Reply
22 Mar 2025
Dear Our Value Guest, Mr./Mrs. R*a. Warm greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Best regards, Ndalem Kraton Management.
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N***a
Leisure
10.0
/10
Reviewed 7 week(s) ago
Very lucky to have a hotel like this in the Krian area.
Affordable price ✅
Facilities ✅
The surrounding area is very quiet in the morning
Cleanliness and overall are very good,
It is also highly recommended for family vacations because there is a waterpark that is free.
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Accommodation's Reply
22 Mar 2025
Dear Our Value Guest, Mr./Mrs. N*a. Warm greetings from Ndalem Kraton Hotel. Thank you for visiting Ndalem Kraton Hotel and for the review you have provided. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Best regards, Ndalem Kraton Management.
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R***i
10.0
/10
Reviewed 7 week(s) ago
Affordable price, no half-hearted facilities.
Comfortable, clean, perfect for family and sibling vacations.
highly recommended because there is free access to the waterpark for 3 people per room.
thank you to all the staff and Ndalem Kraton Hotel, next time will come here again hehehe
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Accommodation's Reply
22 Mar 2025
Dear Our Value Guest, Mr./Mrs. R*i. Warm greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Best regards, Ndalem Kraton Management.
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MI
Muhammad I.
Transit
6.7
/10
Reviewed 11 week(s) ago
The room is rented out for short periods for people to do dirty things, so it is not suitable for bringing elderly people and children, as it is unhealthy for the eyesight.
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Accommodation's Reply
16 Mar 2025
Dear Our Value Guest, Mr./Mrs. Muhammad I. Warm Greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. In response to the above, we would like to inform you that our hotel is general in nature and regarding the length of stay of guests is the authority of each guest who comes, because our hotel does not provide short time prices, This is the information we can provide so that there is no misunderstanding regarding the information in our hotel, We will continue to improve products and services so that we can continue to provide the best for each guest. We will welcome your next arrival at Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Best Regards, Ndalem Kraton Management.
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D***l
Business
6.2
/10
Reviewed 13 week(s) ago
It is unfortunate that the hotel only offer room with 1 single bed (only for 1 adult). There is room with 2 single bed (for 2 adult) available but not listed in app. You have to pay extra to upgrade to room for 2 adult. Traveloka should restrict the room listed only for 1 adult because it could be misleading to book 1 room with only 1 single bed for 2 adult like typical hotel that could accommodate 2 adults per room
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1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear Our Value Guest, Mr./Mrs. D*l. Warm greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. In response to this, the availability of the room in question is not listed on the application booking, due to the limitations of the number of rooms in question. However, we will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next arrival at Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Best regards, Ndalem Kraton Management.
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MF
Muhammad F. M.
Business
10.0
/10
Reviewed 31 week(s) ago
Very friendly staff, complete facilities, clean.
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Accommodation's Reply
07 Oct 2024
Dear Our Value Guest, Mr./Mrs. Muhammad FM Warm Greetings from Ndalem Kraton Hotel. Thank you for visiting Ndalem Kraton Hotel and for the review you have provided. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Best Regards, Ndalem Kraton Management.
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R***i
10.0
/10
Reviewed 37 week(s) ago
Highly recommend staying here. Room & Bathroom: Very clean and well maintained. Overall Staff: Very friendly. Lobby: Comfortable. Facilities: Free waterpark, cafe, space area, jogging track, pantry, private cinema & gaming and many more. Suitable for family or personal vacations. An interesting experience that I got at Ndalem Kraton Hotel. Next time I will come back again. Continued success Ndalem Kraton Hotel
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1 people find it helpful
Accommodation's Reply
29 Aug 2024
Mr./Mrs. R*i. Warm greetings from Ndalem Kraton Hotel. Thank you for visiting Ndalem Kraton Hotel and for the review you have provided. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Best regards, Ndalem Kraton Management.
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F***y
5.4
/10
Reviewed 38 week(s) ago
Good place for couple not for family stay. Ac too hot, bedroom drainase bad.
1 people find it helpful
Accommodation's Reply
22 Aug 2024
Dear Our Value Guest, Mr./Mrs. F*y. Warm greetings from Ndalem Kraton Hotel. Thank you for visiting Ndalem Kraton Hotel and for the review you have provided. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Best regards, Ndalem Kraton Management.
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w
wigati
Leisure
8.8
/10
Reviewed 38 week(s) ago
Away from the crowd, quiet atmosphere, complete bathroom amenities, bed sheets are always changed with each guest change, unfortunately there is no breakfast. Free entry to the waterpark. If I go to Surabaya again, I will stay here again.
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4 people find it helpful
Accommodation's Reply
22 Aug 2024
Dear Our Value Guest, Mr./Mrs. Wigati. Warm greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Best regards, Ndalem Kraton Management.
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MH
Muhammad H.
10.0
/10
Reviewed 39 week(s) ago
The room is quite comfortable, only the water is small when taking a shower in the superior room
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1 people find it helpful
Accommodation's Reply
22 Aug 2024
Dear Our Value Guest, Mr./Mrs. Muhammad H. Warm greetings from Ndalem Kraton Hotel. Thank you for visiting Ndalem Kraton Hotel and for the review you have provided. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Best regards, Ndalem Kraton Management.
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R***k
Leisure
10.0
/10
Reviewed 46 week(s) ago
The place is clean and comfortable, not noisy
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Accommodation's Reply
27 Jun 2024
Dear Our Value Guest, Mr./Mrs. R*ke. Warm Greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Sincerely, Ndalem Kraton Management.
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RS
Rizky S.
Staycation
8.8
/10
Reviewed 50 week(s) ago
The hotel staff is friendly, the rooms are clean, the AC is cold and the smart TV has Netflix access.
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Accommodation's Reply
11 Jun 2024
Dear Our Value Guest, Mr./Mrs. Rizky S. Warm Greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Sincerely, Ndalem Kraton Management.
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A***m
6.2
/10
Reviewed 50 week(s) ago
The security guard is not very welcoming. Moreover, regarding parking, he is not in the direction of Hin, but instead he reprimands them. They don't know how to provide good service.
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Accommodation's Reply
13 Jun 2024
Dear Our Value Guest, Mr./Mrs. A*m. Warm Greetings from Ndalem Kraton Hotel Sidoarjo. Thank you for your visit to Ndalem Kraton Hotel Sidoarjo. For the inconvenience you experienced, we on behalf of Management apologize profusely, we ensure that this will not happen again in the future. We hope to welcome your next visit by providing the best service and products. Sincerely, Management of Ndalem Kraton Hotel.
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C***a
6.5
/10
Reviewed 53 week(s) ago
At night from 21.00-00.00 the guests were very crowded in the living room. I had complained to customer service but the warning was not satisfactory so I felt uncomfortable resting until the morning.
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2 people find it helpful
Accommodation's Reply
14 May 2024
Dear Our Value Guest, Warm Greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Sincerely, Ndalem Kraton Management.
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WE
Wasyim E. P.
7.2
/10
Reviewed 54 week(s) ago
This place is not suitable for families.
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S
SAADA
Leisure
10.0
/10
Reviewed 56 week(s) ago
A fairly good hotel with a budget that is suitable for families who can enjoy the swimming pool facilities. Thanks next.
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1 people find it helpful
Accommodation's Reply
18 Apr 2024
Dear Our Value Guest, Mr./Mrs. SAADA. Warm Greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Sincerely, Ndalem Kraton Management.
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A***a
Leisure
8.6
/10
Reviewed 56 week(s) ago
From 18.00 until 22.00, the mice run around very loudly on the ceiling 😩 but what's wrong is that the price is more like a homestay, not a hotel, the rooms are clean. It's really small, choose deluxe but in the photo it looks like it's big 🥺 it's far from everywhere, it's hard to order food other than at the hotel. Hopefully in the future it will be better.
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2 people find it helpful
Accommodation's Reply
16 Apr 2024
Dear Our value guest, Mr./Mrs. A A. Warm Greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Sincerely, Ndalem Kraton Management.
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Angell K.
10.0
/10
Reviewed 61 week(s) ago
Bersih rapih pokoknya the best banget 😘.
1 people find it helpful
Accommodation's Reply
03 Apr 2024
Mr./Mrs. Angell ke, Warm Greetings from Ndalem Kraton Hotel. Thank you for your visit to Ndalem Kraton Hotel and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Ndalem Kraton Hotel and we ensure that your next visit will be more memorable. Sincerely, Ndalem Kraton Management.
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SH
Sofan H.
8.5
/10
Reviewed 67 week(s) ago
Kurangnya colokan listrik. Sehingga saat kita kerja cukup untuk lektop dan tidak ada lagi colokan untuk hp.
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Accommodation's Reply
06 Feb 2024
Dear Mr/Mrs Sofan Hadi, Warm Greetings from Ndalem Kraton Hotel Sidoarjo. Thank you for your visit to Ndalem Kraton Hotel Sidoarjo. For the inconvenience you experienced, we on behalf of Management apologize profusely, we ensure that this will not happen again and we will continue to improve in terms of facilities and quality. We hope to welcome your next arrival by providing the best service and products. Sincerely, Management of Ndalem Kraton Hotel.
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Number of reviews per page
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