Akuja Coffe & Resort

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8.1
Very Good
From 22 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

8.0

Meal

8.4

Location

8.0

Service and Facilites

7.7

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Traveler Reviews Akuja Coffe & Resort

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Customer reviews
dony
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8.3
/10
Reviewed 113 week(s) ago
Not really good accommodation actually. The aircon not work properly than we have to move to another room with nothing to see only next building. The food is not bad.
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Oktaviani W.
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9.4
/10
Reviewed 114 week(s) ago
Aman dan nyaman, overall bagus hanya saja kabin belum ada water heater (cuaca yang dingin lebih afdol bila mandi dengan air hangat).
+5
2 people find it helpful
Fairel
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5.5
/10
Reviewed 114 week(s) ago
Dari mulai check in masuk kekamar sampai check out gak bisa nonton TV. Kirain TV bisa hidup, ternyata ga bisa hidup, komplen sampai berkali-kali tuk masalah TV biar bisa hidup katanya wifi nya belum bayar, jadi TV ga bisa ditonton sampai check out? Kamar mandi banyak lumut dan aroma tak sedap dari kamar mandi dalam kamar bau sekali sehingga tidur pun tak nyenyak. Ditambah pagi-pagi jam 6 masih pules tidur kebangun karena mesin potong rumput berisik sekali dihalaman samping kamar, kolam renangpun airnya kotor padahal pngen banget renang, ga ada inisiatif tuk dibersihkan oleh petugasnya. Hadeh bener-bener bikin suasana liburan jadi tak berkesan. Padahal lingkungan resort sangat pas untuk berlibur.
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3 people find it helpful
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Resti K.
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7.9
/10
Reviewed 117 week(s) ago
Sebetulnya hotelnya bagus karena masih baru dan desain udah modern, instagramable banyak spot foto tapi sayang sekali management nya tidak begitu bagus padahal hotel ini agak jauh masuk ke dalamnya, seharusnya kebersihan dan pelayanannya di jaga biar pelanggan gak kapok dan buat langganan, 1. Mulai dari check in saya datang jam 17.30 tapi resepsionis kayak kaget gitu sampe saya diminta tunjukin bukti pesanan by app, lalu si reseptionis masuk ke dalam bisik-bisik sama temannya, di situ saya udah mulai aneh aja, dalam hati saya masa gak update sih, lalu saya disuruh tunggu karena mau nyalain lampu dan TV, katanya begitu, lalu kami tunggu 1 jam dan masuk kamar jam 18.30 dan yang buat saya kesal TV gak bisa di pakai, internet gak ada, set top box juga gak ada, kita pesen tipe glamping, kita telepon resepsionis katanya internet di tipe glamping gak kejangkau, kalau mau nyalain TV pake internet sendiri (alamak, macam mana ini), untuk pagi viewnya bagus jadi rasa nyesel hilang sudah 2. Katanya breakfast jam 07-10 tapi jam 08.30 baru siap, jam 07-08.30 gak ada staf hotel sama sekali dimanapun, lalu para tamu pada nyari-nyariin sampe bingung gak ada staf yang jaga dan beberapa waktu kemudian akhirnya nasi keluar dengan menu, nasi goreng, telor dadar, ayam goreng sama mie goreng, tidak ada buah atau kueh, roti panggang atau lainnya, terus biasanya di hotel pas masuk breakfast ada yang jaga nanyain dari kamar mana, ini gak ada sama sekali, sampe bingung saya 3. Kebersihan kurang banget, bekas kopi di kolam renang sampe pagi juga gak di bersihin, lampu-lampu taman juga gak dimatiin sampe siang. 4. Tidak ada odol atau sikat gigi, teh gula juga gak ada di kamar, sampo sama sabun ada tapi bau aneh, untung saya bawa sendiri. Baru kali ini nemu hotel bagus tapi tingkat pelayanan dan kebersihan agak kurang. Saran saya sih manajemenya yang harus diperbaiki, paling gak ada 1 cleaning service dan tukang kebun kusus yang bisa standby terus bersihin kolam renang, taman, kebun dan lainnya, sayang banget hotelnya bagus, soalnya buat anak muda. Mudah-mudahan bisa diperbaiki management nya karena hasil kerja karyawan itu baik atau gak adalah bagaimana dari managementnya yang mengatur. Mudah-mudahan kalau mampir lagi sudah diperbaiki, terima kasih Akuja
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4 people find it helpful
Komala D.
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6.2
/10
Reviewed 118 week(s) ago
The first time to feel the atmosphere of amazing glamping. For a place and atmosphere, it's really good. Just because indigo speck. In the end, I just had to write this as a suggestion. We booked via the application to stay at the glamping and included breakfast. When checking in, the information came from the person who received us at that time. Breakfast starts at 8 to 10. For glamping, breakfast is delivered to the glamping location. Because we are used to activities in the morning. We have prepared our snacks while waiting for breakfast from the hotel. But unfortunately, until we checked out at 10 o'clock breakfast didn't appear and we regretted why there was no information from the employees on duty at that time. Luckily, when I was about to check out, I met Mr. Rusman (adm.) who explained that the person on duty was sick. In the future, the service and alertness of employees, especially those on duty at the location, are very necessary for Akuja's good name. Thank you Mr Rusman. Thank you also to the employees who provided excellent service at that time.
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6 people find it helpful
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Mayong S. L.
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6.5
/10
Reviewed 119 week(s) ago
The service is lacking, when I check in it says breakfast is delivered to the room but in fact it is not delivered. And at night the restaurant does not accept orders even though it is still in the restaurant's operating hours. Please improve the service and cleanliness of the cabin. Thank You.
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5 people find it helpful
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Firna K.
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9.4
/10
Reviewed 126 week(s) ago
Perfect, very satisfying ☺️ will come back next time
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2 people find it helpful
Imam F.
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9.7
/10
Reviewed 126 week(s) ago
Hotel dan kamarnya bersih. Disediakan teh dan gula di kamar tapi airnya barengan sama kamar lain pake dispenser. Air mandi panas dan dingin mantep. Kru hotel dan cafe sangat ramah. Mobil bahkan dilap in. Saya pake kamar eksekutif tapi sayang ga da balkonnya. Tapi secara keseluruhan puas. Anak-anak juga happy berenang dan nonton film di Netflix. Walau internet nya kurang lancar, mungkin karena hujan
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5 people find it helpful
Agus Agus
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9.4
/10
Reviewed 136 week(s) ago
This hotel give me a good experience (the service, the scene) while traveling at Puncak Bogor.
2 people find it helpful
Ade M.
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8.5
/10
Reviewed 136 week(s) ago
Overall semuanya bagus. Suasana sepi, siang malam nggak terdengar suara motor lewat. Semoga liburan nanti bisa balik lagi.
2 people find it helpful
Deddy H.
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8.3
/10
Reviewed 137 week(s) ago
Stay 2 nights, experience 2x power outages, and no generator, so you can't use the facilities in the hotel as long as the electricity is off, the water heater only takes a moment, you have to wait a few more minutes, so the water gets hot again, but overall it's pretty good to stay at here.
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9 people find it helpful
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