8.8
Very Good
From 51 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.4

Location

9.0

Service and Facilites

9.0

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Traveler Reviews Granda Lake View Hotel & Apartment

Number of reviews per page
20
40
Customer reviews
N***n
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
The bathroom is a bit small, the bed is squeaky and of poor quality. The person next to me turned around and the bed swayed a few times.
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P***m
icon-Business
Business
icon-origin-TRAVELOKA
7.7
/10
Reviewed 6 week(s) ago
I'm on the 3rd floor. The room has a lot of terrible mosquitoes :( I asked to change rooms but the receptionist didn't let me. I stayed for 2 nights but couldn't sleep because of the mosquitoes.
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2 people find it helpful
N***n
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
Friendly staff. Clean, fully equipped. Kitchen available.
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2 people find it helpful
D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Convenient location opposite the sea clean rooms and friendly staff variety of food
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4 people find it helpful
M***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 14 week(s) ago
The hotel is located in the lane, so the entrance and garage are quite tight for a car. The room is clean and equipped with enough tools. The bathroom is relatively small.
1 people find it helpful
Q***h
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Very satisfied with the hotel, everyone should book a room.
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2 people find it helpful
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Hoang D. T.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 19 week(s) ago
The room is ok, the room is clean. The bathroom glass door is stained, the dirt is quite visible but overall it's ok, not too much of an impact. About the room space, the bed is ok, no problem.
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4 people find it helpful
N***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
The hotel is as pictured, clean, beautiful, new, the room smells good. I was very satisfied with the experience at Granda. If I have the chance, I will come back next time 😘. 9.5 points/10 points.
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5 people find it helpful
Guest
icon-origin-TRAVELOKA
7.1
/10
Reviewed 29 week(s) ago
Booked a lake view room but when checking in, I saw a different room so I had to go down to ask the receptionist, then I found out that there was another guest so they let someone else in.
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11 people find it helpful
L***E
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 35 week(s) ago
The hospital and cleaning lady are lovely, the room is clean and fully equipped (If there was a mirror in the room, it would be better)
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5 people find it helpful
Nguyễn A.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 41 week(s) ago
The receptionist's work is very boring and unprofessional. I reported to issue the invoice on the same day but they still didn't know, they said I could check out the next day. The next day, someone else said it wasn't possible. I lost all the money I paid to the company. Unprofessional business practice.
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7 people find it helpful
Accommodation's Reply
19 Sep 2024
I am very sorry for the receptionist's mistake. We will remind you to pay more attention in supporting customers. Hope you forgive me!
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NGUYEN T. T.
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
I was really surprised with the hotel room. Quite spacious and comfortable, with kitchen. The room smells pleasant. But when I checked in and went to the first room, it had not been cleaned. The support staff changed to another room that had been cleaned but there was still trash. The rest are quite ok and worth a try ❣️
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4 people find it helpful
Nguyen T. Q. P.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 60 week(s) ago
Gọi nhân viên lúc tối để đậu xe thì không ai ra hỗ trợ , phòng bình thường , dọn không kĩ cho lắm
5 people find it helpful
Nguyen T. P. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 70 week(s) ago
Phòng có giường ở giữa phòng thì khá ok còn phòng ít tiền nhất đặt giường ở góc nhà nhìn rất kém thẩm mỹ. Nhà tắm vào vẫn còn tóc. Điểm cộng là good location đi lại ăn uống tiện lợi. Nhìn chung ok so với giá tiền
8 people find it helpful
Như Q. N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 72 week(s) ago
Dịch vụ tốt, đầy đủ tiện nghi, đáng để trải nghiệm. 🤤
3 people find it helpful
Uyen
icon-origin-TRAVELOKA
9.7
/10
Reviewed 73 week(s) ago
Phòng mình ở ống thông nước ở bồn rửa mặt bị vỡ nên lúc xả nước dòng nước ở đường ống bị chảy ra khá nhiều. Điều hoà chế độ sưởi hoạt động không tốt. Cách âm kém. Còn lại mọi thứ đều rất tuyệt vời. View hồ đẹp hơn mình nghĩ, dịch vụ tốt. Phòng sạch, đẹp. Chỉ cần cải thiện cơ sở vật chất một chút là ổn. Ở bên ngoài phòng khách ở các phòng khách sạn có thể tham khảo lắp thêm một chiếc gương nữa ngoài gương trong nhà vệ sinh. Có dịp mình sẽ quay lại.
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2 people find it helpful
Ai Le
icon-origin-TRAVELOKA
9.7
/10
Reviewed 76 week(s) ago
Mình ở lại Granda 3 đêm. Phòng ốc sạch sẽ, có một số đồ nấu bếp cơ bản, tủ lạnh và dịch vụ giặt miễn phí. Chợ dân sinh ở ngay bên cạnh hotel nên rất tiện nếu muốn tự nấu đồ ăn. Thích nhất là nhân viên đến bác bảo vệ đều rất thân thiện, niềm nở và nhiệt tình. Giá cả thuê phòng cũng phải chăng. Quên không chụp lại hình phòng, nhưng phòng y hệt ảnh quảng cáo, mình ưng ý với dịch vụ của Granda lắm. Vị trí của khách sạn cũng rất thuận lợi để di chuyển đi những nơi khác thăm quan, view hồ đẹp miễn chê. Chắc chắn lần sau ghé chơi Hà Nội sẽ lại book phòng ở Granda.
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2 people find it helpful
Accommodation's Reply
18 Jan 2024
Thank you for choosing Granda, I hope you will always be satisfied during your next stay!
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PHAMNGUYENTHUYNGOC
icon-origin-TRAVELOKA
9.1
/10
Reviewed 81 week(s) ago
It's worth experiencing, everyone
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2 people find it helpful
Accommodation's Reply
11 Dec 2023
Thank you very much, I hope to welcome you many more times!
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PHAM T. M. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 88 week(s) ago
I went alone so I booked a small room, but when I checked in, the staff helped me change to a larger room because my room had not been cleaned. The room is quite spacious, really comfortable, has the necessary kitchen utensils, the location is right in front of a very beautiful lake, surrounded by a village, in general it's a bit far from the center but it's worth the experience.
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3 people find it helpful
Accommodation's Reply
26 Oct 2023
Thank you very much, I hope to welcome you again!
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Chung D. V.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 88 week(s) ago
Returning to the hotel after 10pm, the security guard said to stay outside next time. Must arrive before 10pm to have a place to park a motorbike.
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5 people find it helpful
Accommodation's Reply
26 Oct 2023
I'm very sorry about the security guard's attitude. We will remind you and handle it. :(
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