Thank you for taking the time to share your feedback. We are sorry to hear that the room did not meet your expectations in terms of size, condition, and overall comfort. Your comments are valuable to us and will help guide our ongoing efforts to improve our facilities and guest experience. We sincerely apologize for the inconvenience you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide a much more enjoyable experience. Kind regards, Hotel Reception

Dear bros hotel, sorry about this problem. We will retrain the receptionist because he is new and does not have all the information.

Hello, thank you for staying at our hotel. When you informed the receptionist that your room was noisy due to machinery, we asked the restaurant to turn it off. And for you to have a better experience, we have changed to a quieter and better room for you. If the room change makes you unhappy, we will note and improve them.