Overall Ratings & Reviews Thames Riviera Hotel, Sure Hotel Collection by Best Western

Brilliant location. Will use again

Nice property on the river. Nice and quiet. Peaceful

The highlight was the lovely view over the river from our room. Unfortunately the room and facilities are in need of some care. The in-room safe didn’t work, the iron leaked, the shower was temperamental and the room itself wasn’t well soundproofed - generally the whole place would benefit from a refresh.

Nice hotel for an overnight stay, seemed to be short of staff. Lovely location on the Thames

Very friendly staff. Breakfast fair- could be more fresh fruit on offer. Spacious bar - not much atmosphere though. Overall excellent location right on River Thames with lovely views. Good value for money .

I was located in the new bedroom suite across the car park.. Very nice, all rooms have balcony with a view of the River Thames.. The bar staff were chatty and friendly.. Made to feel very welcome!

Building a bit tired, recently refurbished but not to a great standard. Breakfast mediocre.

We enjoyed our 10 day stay. The food was good and the room was clean. It is a modest property but was what we needed for our Maidenhead stay.

Positive: the manager was really good he went out of his way to get ice several times for my husband`s bad leg. Neg: Reception wasn`t brillant we are in our eighties luckily very fit, no help with our luggage (no lift) after dragging it up several flights of stairs the room card didn`t work. Pos: The view of the river Thames from our room was beautiful.

Good value for money, plenty of space and bed comfortable and a wonderful view of the river. We couldn't stay on the balcony due to flies, but still had a wonderful stay.

Great location, but obviously struggling and not up to standard for a Best Western: floors not clean throughout; bedroom floor needed a good hoover; celing over bed was thick with dirty cobwebs, and this was their best executive room; bathroom looked nice but floor was not clean and window was dirty; in the morning there was no hot water for a shower. And l let both taps run for several minutes and water remained stone cold. Told the man at the desk, all he said was he'd look into it.. a bit late for me as l was dressed and had to get on with my day. He did not offer an apology or any refund or a free breakfast. Breakfast room was dirty and lack lustre. Food was very basic and everything looked dirty and uncared for. Occurred to me that they probably didn't bother to heat the water as it's a saving to them and what do they care if you'd paid 80 quid for a room and not had a shower. I doubt that anyone at breakfast had had a hot shower.

Only stayed for one night, but it was a great stay! Rooms are nice, staff are nice, all rough great! Will definitely be back!

Fantastic setting on the river but the property was very run down. Smelt snd felt damp, bedroom windows not cleaned in years, wallpaper peelingno lift to our room, room only serviced once during 3 night stay

Everything is very good. Staff service, cleaning good everything.

I stayed 6 nights. every day, i asked for housekeeping, every day they said no problem, it will be done. They showed up three times. All the staff were nice and polite, i am only rating them low on customer service because of lack of follow through.

The room was clean and warm, we had noisy neighbours though on the one night we stayed.

Booked an overnight room as was eating at a lovely restaurant in nearby Bray

Lovely helpful staff. Hotel itself is functional. Bathroom was tired, needed painting. Room itself was fine. Broken window which slammed in the night. Good parking and convenient location on the river. Breakfast was ok

Lovely stay

Staff were lovely and helpful. I enjoyed my stay, it was clean. The bathroom was very cold so I turn the heating up & left the door open to heat up.