Overall Ratings & Reviews The Signature Haven

Of course! Here's a shorter version: "My stay at Signature Apartments was safe and enjoyable, but service had some issues. A receptionist was rude to my visitor, and twice I was moved to different locations despite booking Signature. At Solaris Apartments, my stay was excellent, but security in was concerning—my visitor had items stolen, leading to a police case. While the police handled it well, the property's response lacked urgency, and some security staff were unprepared for such incidents. Overall, good stay, but customer service and security need improvement." Let me know if you'd like further refinements!

My stay at The Signature Apartment was a mixed experience, with both highlights and drawbacks. Pros: The location is convenient, making it easy to access nearby attractions and essentials. The complex offers decent amenities, including a small complimentary gym, a bar, a reasonably priced pharmacy, a shop, and a Sky bar, which added to the overall experience. The swimming pool was a nice touch, providing a chance to relax. Cons: The room had an unpleasant egg-like odor, which was off-putting. Visible wear and tear throughout, including cupboards showing signs of damage. The iron was faulty, needing replacement twice, and even then, did not work properly. Water ran out mid-shower, which was frustrating. The room was smaller than expected, making it feel cramped. Towels were not changed daily, which impacted cleanliness. An unfortunate experience at La Lune restaurant, where I suffered food poisoning. Overall construction quality felt cheap, with wobbly taps, loose door handles, and even the peephole falling out. Power outlet near the cooker seemed to work only for the kettle, which was inconvenient. No full-length mirror in the room, which was a noticeable omission. Final Thoughts: While the location and amenities were positives, the various maintenance issues, lack of attention to detail, and an unfortunate restaurant experience significantly impacted my stay. If management improves maintenance and quality control, I would consider returning.

The environment

The location was excellent! The air conditioner in the 2nd bedroom was inoperable our entire stay and it was replaced with a fan. UNacceptable! The staff was very polite and extremely courteous. There should be a contact name and number listed on the booking. It was almost an hour after arrival before we located the agent assigned to our specific apartment. Lastly, check in time is listed as 1pm local time, it was after 2pm before we were allowed to access the apartment.

Scammers

Property and customer service was amazing! No shuttle service though

The property was great, the customer service was amazing. Communication was consistent and frequent with the property manager Bridgette (she’s amazing). The only issue was the advertised free airport shuttle, they don’t offer it but it’s being advertised. I selected this property due to that add-on.

You feel safe

Nice place to live

Great experience overall

Nice hotel and staff.

The staff was exceptional and very helpful. Convenient location.

Awesome vicinity and clean property

All was not wel first day my room that i requested was not ready until the second day i was in a small room like a broom closet. The second day i had a living room dinner room and a bed room which was what i order. Overall it was ok

Great time and good amenities. You have 24 hour store on site and 24 hour pharmacy. Decent security, I just wish they would call you to ask if you are expecting a guess first before letting them through. But overall safety is a 3.5 out of 5 due to them needing access to the elevator with the elevator key 🔑 only the guest recieve. I enjoyed my stay and my property company kozy ghana was very accomadating and readily available. Thanks

It was. A last minute thing my flight was overbooked..customer service was very good It was ok didn’t like the area it was in.. don’t bring a lot of luggage the entrance of the hotel is long.. the place is big.. the host does not help you carry luggage from your car to the room.. you have to do it yourself

They lied that they have shuttle from airport when I got there they said they dont they just put it online. The staff are unprofessional. At some point my room door was left unlocked after room service. I called the front desk and they said they forgot to lock it apologized. I told them it was unacceptable. Hopefully this review help them to improve.

I like how smooth the check in and out process went. The facility was great and clean.

All in all, it was very good stay for me

Loved the property. Very safe and close to mall/airport. Will be staying again when I come back! Host had great communication and was very helpful with any questions I had. Definitely recommend.