The location is excellent because there are many nice restaurants and bars nearby. The place gives you 1.5 toilet papers for your entire stay (we stayed 2 nights) and if you need additional, they charge you extra.
I needed a hairdryer as the majority of hotels have them available in the bathroom, but not here. I was going to call them and they “do not” have a phone in the room to call the lobby, you either have to place an online request and wait maybe hours for a response or go down the lobby to request it in person.
Then when I went to the lobby, they said I needed to leave my ID with them and they would return it when I give the hairdryer back to them…. extremely inconvenient when you are getting ready for an event.
I go very frequently to Tijuana and stay in different hotels, I would probably choose a different place to stay due to the inconveniences.