Overall Ratings & Reviews The Highfield House

Very nice but bar is closed on a monday

Had high hopes for this hotel. Arrived and there was nobody to check us in. Had to wait for the receptionist to return from the shop. Not a big deal really and receptionist was lovely. However we then didn’t get allocated the room we had booked, and found a bin full of used tissues and contact lenses in the room which we took to reception and received no apology. There was no hand soap, the toiletries were all half used little bottles and there was an empty tub of bath salts. We found the much vaunted communal fridge stocked only with milk and water, no snacks or other soft drinks. The flush on the toilet needed manually pushing into a certain position to stop the cistern refilling. We were so tired that we lived with all of these small things but it didn’t create an impression of strong quality control. Our train the next day was cancelled so we had to get a later one. We called reception to ask if it was possible to get a later check out and were assured this was no problem as the room was not booked the next day. When we came to check out, they attempted to charge us £60 for late check out. I was shocked and said that I never would have agreed to this if I had been told of the high charge. I was NOT advised of any charge. They said that I must have been advised of the cost (basically calling me a liar) and wouldn’t back down. I offered to pay £20 but this was refused. Did not pay the fee. All left a very bad taste in the mouth. Bed and room were extremely comfortable

Lovely room in a nice quiet location and within easy walking distance to the town.

House has history, is quirky and adorned with beautiful things, and set in lovely gardens you just need to walk in. Staff friendly and very helpful. Charlotte took us in her own car into town when raining and no taxi available. Our room was quite small but beautifully designed. It was all we needed as mostly out, also we were on a tight budget and thought it very fairly priced. Got a bit hot in the night even though heating off. Bed was super comfy!! Lots of beautiful rooms and suits to choose from depending on your own budget. We were checked in early which was nice. A small cleaning problem in toilet was quickly rectified. Breakfast was ok. No fresh fruit or pastries, but cooked choice very good with excellent poached eggs! Sausage was tough though. Sounds very negative, but just being honest. Nothing would stop us returning though! Hopefully very soon. Thank you to all staff.

Beautiful, eclectic decor...

We stayed at the Highfield as we attended a charity event near by! What a lovely hotel the rooms everything was gorgeous. Could not fault at all! The staff were very friendly and attentive.

Beautiful property and room , very clean . Dinner and breakfast were delicious . The best thing were the staff , so friendly , kind and very helpful , would definitely stay again

Lovely hotel with first class service

Really nice one night break with dinner in the restaurant. All staff with whom we came into contact were excellent - well trained, efficient and very pleasant. Hotel was very nicely furbished with good attention to detail. Restaurant was particularly nice - good quality linens and crockery etc and nicely decorated. The upholstery throughout the hotel, including the restaurant was very nice and the main feature namely the food was very good indeed - compliments to the chef. Breakfast served in another of the hotel's rooms was also very good. Overall a very nice stay and a place which deserves to succeed.

Warm reception. Beautiful interior's. Room good size. Love the idea of raiding the fridge for nibbles! Fabulous toiletries provided. Great shower. Dining room exquisite. Small negative, at breakfast we didn't receive our cereals, although they were requested. Bacon a little hard. Would highly recommend and stay there again. Good price and well worth it.

Excellent stay in beautiful Manor House Hotel with fantastic personnel. We really felt at home.