Great location, staff very helpful, room big enough for 4 adults.

The receptionists were very helpful.

Cleaning was not done, kept hearing different things about cleaning schedule, 5 days of stay zero cleaning. Had to ask for clean towels and new toilet papers. Soaps were not changed either. Only thing that was nice was really the gym, the pool area and the view from one of our rooms. It would have been nice to give both our rooms side by side with water views as we booked so long in advanced. With the price they are charging for a hotel in Nanaimo, they should include breakfast and up the cleaning services. Toilet paper holder was broken, the toilet seat was broken, the napkin box was empty.

So, we liked the room. It was spacious and comfortable. Check in was fast and accurate. The hotel does have a restaurant but doesn't offer room service which was disappointing. We decided to eat elsewhere. The parking is not good. It is across the street in an unsecured public parkade. That area of town has a lot of issues so this was very disappointing. Especially that they still charge for parking there. Plus, as a person that has disabilities, the walk over isn't fun. It isn't far, just annoying that the parking isn't on site for bringing in luggage.

Room cleaning every other day was average… the house keeping majorly focused on the bed, the other things like water glasses and towels in bathroom were not up to mark . You don’t get much feel that it’s been cleaned and well placed especially when you come back tired. Breakfast is with limited options but good. Staff/hot tub and swimming pool were as expected and what shown. Outside views were good from my room. The room has lots of switches and USB ports, but Type C ports are nit there in both of my rooms. The staff helped me out in giving that but don’t forget to carry your Type C adapter with you. Overall my 4 nights stay was good.

Great apart from the little shop which was in dire need of a restock.

Super clean rooms, comfy pillows and duvet. Super quiet, had a wonderful sleep! Pier is nice to take a stroll, grab a drink and watch the boats roll in. Highly recommend ⭐️⭐️⭐️⭐️⭐️

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Our stay at the Marriott was great. The rooms were a good size and our stay was comfortable. What stood out more is the customer service. We left some clothing behind and upon contacting the hotel, we were promptly helped by customer service to arrange for a shipping label to be sent to them so that they could ship us our belongings. The communication from the staff was excellent and we really appreciated them going above and beyond for their guests.

Clean room

Staff was absolutely lovely and hotel room was super clean and stocked with all the amenities. Very convenient location and close to ferry and many great coffee shops and restaurants. Will stay here again!

For the rate over CAD300, I can not imagine there does not exist a kettle to boil water to drink.

Didn’t like that they don’t have breakfast included for the price you pay to stay there.

From the moment you step inside you can sense the warm and friendly atmosphere. The front desk staff are absolutely amazing. Never felt rushed or treated like just another guest. In fact you felt truly appreciated! I wish I could remember this one man’s name from the Ukraine who worked the front desk who helped us track down the cab driver who brought us to the airport where we accidentally left a piece of our luggage. Without his wonderful help we wouldn’t have been able to retrieve our forgotten luggage. Nobody does that today and we’re so appreciative for his outstanding service. The next time we visit the beautiful Nanaimo area we will definitely stay at this hotel!

Staff was not helpful to address the issue to make accommodation more accessible for my daughter who is in wheelchair. I requested to lower the bed by removing the box sping so I didn't need to lift 120 lb up to the very high bed. They rejected my request twice based on their communication with their "engineering team". Several times we were using a hotel just next to this one and they were always able to cater to our request. Unfortunately the accessible room was not available at their hotel at this time. The height of the vanity in the bathroom is also very heigh for someone who sits in a wheelchair and try brushing their tooth etc. Our stay at the hotel was definitely challenging due to accessibility.

Nice new property. Parking across street may be a bit inconvenient for some visitors.

Clean rooms

It was excellent

☹️

Wonderful, clean, and relaxing stay!