Overall Ratings & Reviews VISIONAPARTMENTS Basel Nauenstrasse

Very clean and comfortable. Fantastic place, helpful staff, used the gym and spent time in the shared office to get some work done. I’d Recommend any-day

Ok place to stay with a small kitchenette, close to the train station & shops, and food places that are open relatively later during the evening. Note: there is no reception deck. You have to connect through emails/ calls. The same code is used to enter the building, your room, and other sections. The issue is that one is supposed to get code a day in advance, which has not worked well for 2 times I have stayed here. One gets a quick response after contacting the Vision Apartments support team directly. Messaging from the Expedia app doesn't get a fast response from the hotel/apartment provider.

Lack of ventilation a/c

Booked at 2:00 pm. Did not get entry code until 9:00 pm, and only after direct phone call. Very, very unacceptable. Also, way to warm and no air conditioning or air flow. Had to leave window open and terrible traffic noise. Otherwise, good location and average apartment.

Good location for transport near main station. Nice if a little small room. Building itself a bit sad. Check in process could have been easier and clearer (had to email copies of IDs of both people staying to get a code). Owners did not provide the Basel Card as is normal in Basel and I had to go to Tourist Info to get it. It should just be sent with the booking.

I like these apartments, they are an easy walk from the station. They are simple but smartly done. The sound proofing on the windows is excellent and if you are in a room at the front of the building you need it. The TV reception is a bit sketchy for the foreign channels but the WiFi is good enough to watch things on your own devices.

Weekend in Mainz

The communication from the property was perfect. Every door (outside, room, pool, laundry, fitness, ...) is controlled by your code. It's quite brilliant!

It was close to the tram station

I was supposed to receive an email 24 hrs before checking for the checking instructions, i never received it. When i got the place there was nobody there to help us out. There’s no front desk.We had to call a phone number that is posted on the front door multiple times to get my access code. Several hrs later I received the email and the code wasnt working i had to call back again. When i finally was able to get in the studio the place was not clean, there was dust everywhere the floor was dirty, the curtains, the walls had stains and the comforters was dirty. There was no one in the premises to help us out. Very disappointed, its a shame because is located in a place close to the SBB and to far from the city center.

Room was modern with good amenities. Properties was a short walk from the train station. Check-in was a bit concerning (submit passport and other details in advance and receive key code before arrival) as there was no check-in at the property but all worked well. Basel card (transport and discount card) was waiting for us in our room. Would choose to stay here again.

Poor communication Never received emails/ codes etc Had to wait 2 hours Room great but TV not working (most channels blank or no signal) Then not aloud to have late checkout

My stay was awful; I wound up leaving early. The room had zero fan and air movement; I traveled in June, and it was pretty warm. I knew there would be no AC but imagined that I could have an open window and a fan. Unfortunately, the hotel was window cleaning while I was there - there was a sign indicating this would be happening, but it continued two days PAST the end date. Two mornings in a row, I got an early knock at my door to close my window for cleaning. Being jet-lagged and not sleeping well anyway (due to the heat and general discomfort of the room), I found this wake-up call ENORMOUSLY frustrating. I attempted to get a refund for my last night so that I could go someplace else and get a good night of sleep, and they refused it and told Hotels.com that there was no work going on. Even after I sent photos of the window cleaners right outside of my window that morning, they wouldn't budge. Will never, ever go back or recommend this place (and that's a shame as I am a business traveler and this place would have been wonderful if not for the terrible ventilation and stagnant air in the room when you're forced to sleep with your windows closed for the window cleaning that wasn't supposed to be happening!)

部屋は綺麗で、スーツケースも広げられます。 小規模ながらジムあり、乾燥機付きのランドリーもあります。 キッチンも利用しました。 夏ならプールもいいですしょう。 満足でした。

- Zuerst bekam ich keine E Mail zum eichecken. - Ich habe ein anderes Zimmer gemietet. - Die Wände und der Boden sind schmudelig und müssen umbedingt grstrichen werden. Die Flecken beim Bett oben Richtung Kopf.... igit. - Keine Seife zum abwaschen - Bei der Zimmertüre wo man den Code eingeben muss hat es kein Licht. Die Putzfrauen haben einen guten Job gemacht.

Studio ist wirklich gut. Alles, was man braucht. Parking Einfahrt etwas eng, aber Ok. 4 Tage vor Reise gebucht. Schlecht: Code für Eintritt kompliziert. Gemäss Hotels.com kommt Code 24h vor Anreise. P gebucht. Habe NACHTS 17h vor Ankunft bzgl Schlüssel-Code telefoniert. Hotels.com ruft Hotel an, gibt Buchung und Email, ich müsse ID Kopie senden! Ich muss danach Hotel anrufen. Die wüssten von nichts. Ich müsste mich voranmelden, mit Email gehe das gar nicht!! Aber sein Kollege hätte genau das mit Hotel besprochen.... Nach fast 15 Minuten herumreden, erhalte ich Info, Code würde erst morgens vor Ankunft versendet.... UNMÖGLICHES HinundHer für eine Unterkunft! P: musste nachts noch eine Parking-App runterladen, damit P gebucht werden kann! Diese Infos gehören in die Hotelbeschreibung!! Abstimmung zwischen Buchungs-Plattform und Hotel wird auf Rücken vom Gast ausgetragen! Morgens vor Abreise Kontaktnummer wegen einer Frage kontaktiert. Sehr unhöflicher Mitarbeiter der wohl nicht gern gestört wird! 17h vor Abfahrt nachts noch 1 Stunde am Tel um alles zu organisieren, trotz 4 Tage vorher gebucht. Unmöglich! Bei 6-10 Reisen pro Jahr ist mir das noch NIE passiert.

Accès facile,

Nice furniture. Good starting point to explore Basel. Great view

Allea in allem Gut

Das Appartement war sehr chic und komfortabel. Vom "Pool" auf dem Dach nicht zu viel erwarten, ist nur einen halben Meter tief. Nervig war, dass ich einen Garagenplatz gebucht hatte, aber aufgrung der Höhenbeschränkung nicht einfahren konnte, hätte man vorher mitteilen können...auf die Erstattung der Gebühr warte ich immer noch.