Overall Ratings & Reviews Hotel San Sebastián

No rooms were available after reservation was paid for through expedia. They said they’re expedia app was blocked and that they didn’t have access to it. Im still waiting for expedia to resolve and to return my money.

El hotel es muy limpio! El staff muy amable, el único inconveniente es que las habitaciones son pequeñas.

Not worth it

It was clean but not so comfortable. The towels are very old. The noise from outside interrupted our sleep. For the price we payed it was ok, but I wouldn’t stay here again.

Very cheap. It's alight considering the cost. Nothing glamorous though

Really Good location. Has all that is needed to stay confortable.

Very friendly staff, overall a very nice experience.

Both day and night shift staff were very friendly and helpful and did an excellent job. Overall, the location is great but does not have parking. They do offer parking, but it is at an overnight parking area. Hotel itself needs a little bit of an upgrade, but good for the price. Our rooms were very clean.

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Great location safe

Near center of the city. The staff was wonderful.

The staff is very nice. If you book through the app you are allowed to have a breakfast. The rooms do not have AC and are a bit smaller. The bed was not that soft there is not parking spaces . But it was okay since I booked it until the last minute.

Room smells like mold. I told the person at the front desk and they said that room was okay. I showed them the mold and they said oh well that’s what you get

Nice for what you pay…. Short in staff but to spend a Igor in Antigua close to everything is a good option

location is good but the hotel itself not recommended. room too small, broken shower head. broken toilet cover, not properly maintained. needs lots of maintenance to make it attractive for travelers. short staffed. no air conditioning -my visit was during summer time, and it was very hot.

My experience was bad…for the first time ever I am leaving a negative comment for a hotel I have stayed. The facility has a lot of potential; but needs a lot of work. My room was in theory one of the best (honeymoon suite) but the bathroom was not finished and was very uncomfortable. You can hardly fit in the toilet, the bath curtain ended up in my hands as it was loose…and had no mirror (needed one for shaving). If you are allergic (like my wife) or claustrophobic do not use it, as it has no windows & has humidity. I requested to be moved to another room (did not care if it was cheaper); and day after day they promised they would but did not. The room was not cleaned during our 4 night stay…the third day we had to ask for clean towels & toilet paper…they do not service the rooms unless you ask them to, but they do not tell you that during the check in. Breakfast was decent; but some sides are served room temperature & the drinks have to be paid separately- you only get coffee. I was offered one day to change the breakfast for dinner as we were leaving early and returning late….to my surprise when we got back to the hotel at night I was told the cook was gone for the day and had to go out at night when we were tired from a tour to find a place to eat at 10 pm (dinner was planned in theory for 9 pm). When making a reservation make sure you include the amount of people in the room as they charge you per person, not per room. I had to pay almost twice on the arrival for my wife!

Falta ventilación

Todo bien, lo que necesitaba lo tenía

Excelente servicios. Muy acogedor

El Hotel cuenta con lo ofrecido. Por lo tanto, la estancia que tuvimos fue agradable, buena atención y efectiva.