Agus

Staycation

9.7

/10

Reviewed 1 week(s) ago

Nice, clean, and aesthetic hotel. Soft and comfortable beds, clean and fragrant rooms. Breakfast has a wide variety and is delicious. Suggestions: There are several new employees/interns who need to be taught hospitality, the towels in the bathroom need to be replaced or washed with bleach and freshener, the fitness center could provide small towels and drinking water.

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V***a

Leisure

10.0

/10

Reviewed 2 week(s) ago

The hotel staff were very friendly and helpful when we asked for an extension of our stay.

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Verified Traveler

Leisure

8.5

/10

Reviewed 5 week(s) ago

Overall is great, except the bed is a little soft for me.

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H***a

8.2

/10

Reviewed 7 week(s) ago

Overall, it's okay. The AC is cool, and the staff are all friendly.

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B***n

Business

9.1

/10

Reviewed 8 week(s) ago

Friendly staff, super clean rooms and toilets, close to eateries and minimarkets, close to Starbucks, a top choice if you go to Surabaya again.

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1 people find it helpful

R***a

10.0

/10

Reviewed 9 week(s) ago

I stayed for 2 nights and everything was very impressive with the service, room condition and breakfast.

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Accommodation's Reply

14 May 2026

Dear Ms./Mrs. Ra, Sincerely, Southern Hotel Surabaya. Thank you for your positive review. We are pleased that you felt comfortable and enjoyed our hotel facilities. We will do our best to improve and maintain the quality of service for all our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager

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Z***l

Business

8.5

/10

Reviewed 10 week(s) ago

The elevator needs to be repaired quickly, sorry.

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Verified Traveler

10.0

/10

Reviewed 11 week(s) ago

Will be a regular here, because the location is quite strategic.

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Accommodation's Reply

14 May 2026

Dear Valued Guest, Warm greetings from Southern Hotel Surabaya. Thank you for your positive review. We are pleased that you felt comfortable and enjoyed our hotel facilities. We will continue to strive to improve and maintain the quality of our service for all our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager

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Verified Traveler

10.0

/10

Reviewed 11 week(s) ago

The staff is very helpful and the breakfast is complete with several menu variations.

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Accommodation's Reply

14 May 2026

Dear Valued Guest, Southern Surabaya Hotel extends a warm welcome to you. Thank you for your positive review. We are pleased that you felt comfortable and satisfied with the facilities at our hotel. We are committed to continuously improving and maintaining the quality of our service for all our guests. We look forward to welcoming you back to Southern Surabaya Hotel again. Sincerely, Kenkana Herdiantho, General Manager

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Aditya J. P.

10.0

/10

Reviewed 11 week(s) ago

Everything is good. All is good. My favorite hotel. Always choosing to stay here every time I leave Indonesia.

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Accommodation's Reply

14 May 2026

Dear Mr./Ms. Aditya, From Southern Hotel Surabaya, we respectfully thank you for your positive review. We are pleased that you felt comfortable and enjoyed our hotel facilities. We will continue to strive to improve and maintain the quality of our service for all our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager

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H***a

9.1

/10

Reviewed 12 week(s) ago

Overall, it's always okay to stay here, except the TV doesn't have YouTube yet, hehe. The food is good, but not very varied.

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D***y

Transit

9.7

/10

Reviewed 14 week(s) ago

The hotel staff is friendly, and the breakfast offers a wide selection. There are also plenty of dining options nearby.

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al hasmi s.

Staycation

10.0

/10

Reviewed 14 week(s) ago

It’s good for family staycation.

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L***m

Leisure

8.8

/10

Reviewed 15 week(s) ago

This hotel excels in location, cleanliness, friendly staff, and a varied breakfast. The only downside is the facilities—a small swimming pool, a small gym, and inadequate equipment—but it's still a top-notch hotel in my opinion.

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1 people find it helpful

J***k

Staycation

9.4

/10

Reviewed 15 week(s) ago

Good service, friendly, clean, pleasant

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J***k

Staycation

9.4

/10

Reviewed 15 week(s) ago

Good service, friendly, clean, pleasant

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1 people find it helpful

J***k

Staycation

9.4

/10

Reviewed 15 week(s) ago

Good service, friendly, clean, pleasant

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J***k

Staycation

9.4

/10

Reviewed 15 week(s) ago

Good service, friendly, clean, pleasant

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1 people find it helpful

J***k

Staycation

9.7

/10

Reviewed 15 week(s) ago

Good service, friendly, clean, pleasant

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AGUS S. R.

Leisure

8.4

/10

Reviewed 17 week(s) ago

This is an excellent hotel, friendly staff, clean rooms, nice interior. One thing you can improve: breakfast... The variety is good, but I found cold soup (kuah soto), hard old baguette left over from 1 day before, but everything else was very good.

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Accommodation's Reply

25 Mar 2026

Dear Mr. Agus R., This is Surabaya South Hotel. Thank you very much for taking the time to write a review. We are pleased to hear that you were satisfied with the hotel's facilities. We apologize if anything did not meet your expectations. We would greatly appreciate it if you could provide more details on how we can improve, and we would also greatly appreciate it if you could contact us via WhatsApp (+68**********995). We will continue to strive to provide the best service to our guests. We hope to welcome you back to Surabaya South Hotel. Thank you, General Manager, Kenkana Heldient.

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The Southern Hotel Surabaya

Overall Ratings & Reviews The Southern Hotel Surabaya

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