Negative:
I stayed on the 6th floor, and it was quite noisy at night, perhaps because the room wasn't soundproof at all. So, when other guests walked by and chatted, and it seemed like there were a lot of families staying with children, it got noisy.
My room was non-smoking, but I'm sure someone had smoked there because it smelled bad, and the bathroom smelled like urine.
I ordered a mocha latte at the restaurant, and I apologize, but it wasn't good at all.
Positive:
The room was quite large and had a balcony, even though it overlooked the moat.
Breakfast was delicious and varied.
The Wi-Fi was fast.
The kids' pool was separate from the adults', which I liked.