Overall Ratings & Reviews Ion Delemon Premier Suites Genting Highlands

very poor service. parking not provided. no lobby services. very bad experience

Check-in method was shady at first, but the woman serving me the keys was friendly. Room was decent for the price. Comfortable bed, clean bathroom, but not soundproof and there is bugs occasionally. Do check-out earlier than 11am because the elevator ride will be long due to the crowd.

Quiet and calm to rest

Check in - There were no clear instructions - we had to memorise which floor to go (you need to take 2 different lifts). Room - wasn’t soundproof (heard loud voices from the hallway and it was so disturbing!). Cleanliness - Walkway was really dirty, towels given was with holes. Floors and walls were also very dirty. Bedsheets were dusty too. Check out - required to check out by 11am or else they are going to take away your deposit without consent. Lift were not accessible - we waited for 1 hours just for the lift! That means you will need to leave the room by 9.30am to avoid your deposit being taken away! Conclusion - will never book this anymore and please avoid this place at all cost unless you enjoy these tortures.

Everything ok instead of the room cleanliness & the soundproof

This hotel is dirty and has a strong smell of urine. It was really filthy and a very bad experience. The rooms are supposed to be non-smoking, but the hotel staff were smoking in the hallway.

The hotel is nice and the price is affordable.

Beautiful room view. Clean room and comfortable bed. Not far from Sky Avenue, only 3 km by Grab car. Thank you

the room like old room, not comfort

I won't move to another heart.

Best, steady, friendly price, never regret it

The accommodation is quite far from First World Plaza, but a shuttle bus (RM6-7 per person) or Grab Taxi is available. If you're traveling with two or more people, it's best to take Grab. The rooms are nice and clean. There are plenty of eateries around the apartment.

Recommend for a picnic with family and friends, next time will come back here again.

Very nice hotel for a short stay

Greattt, I love it here. The scene is so great.

Weather is good, cooling and foggy the day we went.we book 1 night stay planning to renew another night,but we change our mind because whole night we heard people push table or chair.. And scrap the wall..sound of the door opening and close very near. We thought who gonna makeover unit at this our.after reading ppl comment only realise is something dirty playing ard. Haha. Good luck for who gonna stay there again.

exciting....want to stay there again...

The ambiance, atmosphere and scenery are perfect for meditation and recharging from the busyness of daily life.

It's great, I have to come back to stay here again

The staff were friendly, the location was great, and the room was clean. Just a small suggestion—it would be better if the check-out time was extended to 12 PM.