EN | USD

Support

Explore A La Carte Ha Long Bay Residence

Traveloka (18)

Other sources (3)

7.9

Pleasant

From 18 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.4

Meal

8.0

Location

8.2

Service and Facilites

7.4

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews A La Carte Ha Long Bay Residence

Number of reviews per page

Customer reviews

Trinh Q. H.

6.2

/10

Reviewed 46 week(s) ago

Parking lot error continuously, can not take car out to go out, very frustrating

See original

2 people find it helpful

N***n

10.0

/10

Reviewed 63 week(s) ago

The hotel is quite nice, the lobby is a bit chaotic and not very polite.

See original

3 people find it helpful

Accommodation's Reply

17 May 2024

Welcome, Sincerely thank you for choosing à la carte Halong Residence as your destination for your recent vacation. Comments from guests are the motivation to help the hotel increasingly improve service quality in the future. Hopefully in the near future we will have the opportunity to welcome you back for even more wonderful experiences. Sincerely, Hotel Management

See original

Nguyen P. T.

6.1

/10

Reviewed 81 week(s) ago

Nhân viên không thân thiện, đi đôi mà xếp phòng 2 giường, đổi phòng thì không có view như đã đặt. Nước nóng thì quá ít, hầm thì không có chỗ để xe, cảnh quan bụi bặm bữa sáng thì quá đắt

3 people find it helpful

Accommodation's Reply

18 Jan 2024

Dear Guest, First of all, we would like to express our sincere thanks to you for choosing A La Carte Ha Long Bay Residence for your recent vacation. At the same time, we are very sorry for your unfortunate experiences. Your valuable comments will help the hotel improve service quality in the future. Hopefully in the near future we will have the opportunity to welcome you back for even more wonderful experiences. Best regards, Hotel Management.

See original

Nhi U.

6.1

/10

Reviewed 82 week(s) ago

The hotel is still under construction so the service is not very good! There is no parking space. The shower water is not hot enough, the first person to shower is hot, the remaining 3 people have cold water in the winter. The single bed is small and the 2 pillows are too big, it feels like they want to fall off the bed. There is construction going on all around! Amenity areas such as swimming pools are not open! Bored!!!

See original

1 people find it helpful

Accommodation's Reply

18 Jan 2024

See original

Tran T. T.

9.4

/10

Reviewed 103 week(s) ago

large room, nice interior, fully equipped... very great!!

See original

3 people find it helpful

Văn T. T.

6.0

/10

Reviewed 104 week(s) ago

Bad car park. 5-6km away from the fire site. Everyone consider it.

See original

3 people find it helpful

Nguyen T. P.

4.8

/10

Reviewed 104 week(s) ago

Long check-in, check-in 1 room with broken balcony door, 1 room with air conditioning problems forever not up. Called 5 contests 3 employees went up and down continuously but still failed. Please change room is also not supported!

See original

4 people find it helpful

Do Ta H.

6.2

/10

Reviewed 109 week(s) ago

Nửa đêm mất điện. Bếp thì không sử dụng được

5 people find it helpful

Giang B.

6.9

/10

Reviewed 111 week(s) ago

The staff is quite enthusiastic, especially the restaurant staff. When asking the staff if there is a room, please check in early because the gdin has small children, the staff said exactly 3 o'clock to check in as standard! Then being helped by the staff at the check-in counter, which is quite good. Had a power failure so it was quite hot, it feels bad to stay 3 days and lose power for 3 days

See original

3 people find it helpful

You’ve read all the top reviews.

Number of reviews per page