8.7
Very Good
From 2,254 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.5

Location

8.8

Service and Facilites

8.8

People often mention about d'primahotel Kualanamu Airport Medan
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Bedroom (79)
Staff Friendliness (77)
Room Space (77)
Bathroom (67)
Ambiance (65)
Hotel Area (64)
Accessibility (60)
Family Friendly (46)
Taste (46)
Check-in/out Time (45)
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Traveler Reviews d'primahotel Kualanamu Airport Medan

Number of reviews per page
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40
Customer reviews
N***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
One of the options when transiting at KNO.
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A***H
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Very convenient if you have a layover. They provide airport transport every 2 hours. The room is clean and comfortable.
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Matthew M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Good, close to the airport. The service is quite satisfactory.
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is
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Wow, thank youu dprima hotel for the memorable experience yesterday. I stayed with friends from Malaysia and they were also comfortable while staying at dprima. They also have airport pick-up and drop-off facilities, so it's really the best. Next time I go to the airport, I'll definitely stay here 🤩
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1 people find it helpful
h***z
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
The hotel is cool and clean, and you don't need to make a deposit.
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1 people find it helpful
T***y
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 7 day(s) ago
The location by the airport is great and the shuttle is very helpful, but bring your own drinking water. Two small bottles are provided, but if you want any more drinking water, they will charge you crazy high prices for just a little bit of water. My recommendation is to have a drinking water dispenser on every floor to refill water bottles if desired.
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P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable stay here, access to the airport is very close, facilitated by a hotel car, the staff is also friendly. If there is work here again, I will definitely stay here again.
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EKO K.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The second time staying here because of participating in a running event at the sport center. Want to stay here continuously because it is close to the sport center after jogging can enjoy a delicious breakfast and then continue swimming at the hotel.
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Guest
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
When entering the fully booked room, I got a VIP on the 1st floor, opened the glass window door. Directly to the swimming pool and gym... Welcome to stay again in the future
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1 people find it helpful
Accommodation's Reply
30 Apr 2025
Dear Mr./s Guest. Warm greetings from d'primahotel Management Indonesia! Thank you for taking the time to share your experience about d'primahotel. Very happy to know that you are satisfied with the facilities and services we provide. All Management and staff of d'primahotel are looking forward to welcoming you back on the next occasion. Best regards, Management
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H***a
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
very enjoyable, basically satisfied
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1 people find it helpful
Accommodation's Reply
30 Apr 2025
Dear Sir/Madam. Warm greetings from d'primahotel Management Indonesia! Thank you for taking the time to share your experience about d'primahotel. Very happy to know that you are satisfied with the facilities and services we provide. All Management and staff of d'primahotel are looking forward to welcoming you back on the next occasion. Best regards, Management
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H***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is ok and clean so it can be recommended.
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Accommodation's Reply
30 Apr 2025
Dear Sir/Madam. Warm greetings from d'primahotel Management Indonesia! Thank you for taking the time to share your experience about d'primahotel. Very happy to know that you are satisfied with the facilities and services we provide. All Management and staff of d'primahotel are looking forward to welcoming you back on the next occasion. Best regards, Management
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P***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Criticism: The bathroom is a bit slippery due to waterlogging during showers and the sink drains slowly. Suggestion: Please pay attention to the above criticism for the sake of guest comfort. Thank you.
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1 people find it helpful
Accommodation's Reply
30 Apr 2025
Dear Sir/Madam. Warm greetings from d'primahotel Manajemen Indonesia! Thank you for trusting d’primahotel as your accommodation to stay, and also for taking the time to write a comment through Traveloka. We apologize in advance for the inconvenience you experienced during your stay. Your complaint has been evaluated and we have also conveyed it to the team so that it can be fixed and not repeated in the future. We also ensure that we are consistent with the standards given, and we hope that you can give us the opportunity to prove that we can provide better service in the future, we also provide training to all staff to be able to improve the quality and service and attention that we will provide to all guests. Your comments will be very helpful to make our service more consistent and better in achieving the standards that you expect from our Hotel. Best Regards, Management
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N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I really like this place if I stay near the airport, the location is strategic, there is a direct pick up at the airport & the employees are friendly.
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Accommodation's Reply
30 Apr 2025
Dear Sir/Madam. Warm greetings from d'primahotel Management Indonesia! Thank you for taking the time to share your experience about d'primahotel. Very happy to know that you are satisfied with the facilities and services we provide. All Management and staff of d'primahotel are looking forward to welcoming you back on the next occasion. Best regards, Management
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siti s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The atmosphere is calm and the process is not complicated, thank you for the service.
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Accommodation's Reply
30 Apr 2025
Dear Mrs. Siti S. Warm greetings from d'primahotel Management Indonesia! Thank you for taking the time to share your experience about d'primahotel. Very happy to know that you are satisfied with the facilities and services we provide. All Management and staff of d'primahotel are looking forward to welcoming you back on the next occasion. Best regards, Management
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A***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
goods nice view good breakfast
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Accommodation's Reply
30 Apr 2025
Dear Sir/Madam Thank you for your stay at d’primahotel Indonesia! Thank you for the feedback and rating given, we are so happy to hearing from you that you’re satisfied with our services. Your experiences during your stay and score given means a lot for us to continue to improve the quality of our services. We look forward to welcoming you again at d’primahotel Warm Regards, Management
A***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean. The important thing is the shuttle bus from and to the airport. Nice.
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Accommodation's Reply
30 Apr 2025
Dear Sir/Madam Thank you for your stay at d’primahotel Indonesia! Thank you for the feedback and rating given, we are so happy to hearing from you that you’re satisfied with our services. Your experiences during your stay and score given means a lot for us to continue to improve the quality of our services. We look forward to welcoming you again at d’primahotel Warm Regards, Management
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Arie G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
hotel staff is very friendly security guaranteed varied food menu
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Accommodation's Reply
30 Apr 2025
Dear Mr. Arie G. Warm greetings from d'primahotel Management Indonesia! Thank you for taking the time to share your experience about d'primahotel. Very happy to know that you are satisfied with the facilities and services we provide. All Management and staff of d'primahotel are looking forward to welcoming you back on the next occasion. Best regards, Management
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Naldi N.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
It was very comfortable to stay at this hotel.
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Accommodation's Reply
30 Apr 2025
Dear Mr./s. Naldi. Warm greetings from d'primahotel Management Indonesia! Thank you for taking the time to share your experience about d'primahotel. Very happy to know that you are satisfied with the facilities and services we provide. All Management and staff of d'primahotel are looking forward to welcoming you back on the next occasion. Best regards, Management
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S***l
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Overall, it is very nice and worth-budget hotel.
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Accommodation's Reply
30 Apr 2025
Dear Sir/Madam. Warm greetings from d'primahotel Management Indonesia! Thank you for taking the time to share your experience about d'primahotel. Very happy to know that you are satisfied with the facilities and services we provide. All Management and staff of d'primahotel are looking forward to welcoming you back on the next occasion. Best regards, Management
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
This is really a very good hotel.. the cleanliness, the service, the facilities, there is a swimming pool, the children enjoy playing in the swimming pool, it is really recommended.. I will definitely come back to this hotel.
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Accommodation's Reply
30 Apr 2025
Dear Sir/Madam. Warm greetings from d'primahotel Management Indonesia! Thank you for taking the time to share your experience about d'primahotel. Very happy to know that you are satisfied with the facilities and services we provide. All Management and staff of d'primahotel are looking forward to welcoming you back on the next occasion. Best regards, Management
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