The hotel has received feedback from guests and has the following comments: -The guest wanted to cancel 1 night to return home early, the hotel refused so they intentionally made things difficult. -The pump is located on the upper floor facing the street away from the living room, not above the living room. - When hearing customer feedback at 10:30, the hotel completely turned off the booster pump. - Regarding the bed sheets, if customers do not like them, they can ask the staff to change to another color (completely new bed sheets) -The room on the 6th floor is a valley hundreds of meters deep, the room is windy on 3 sides, and it hasn't rained for over a month. - Guests booking a room for 4 people staying for 5 people, the hotel does not charge any additional fees, including mineral water outside the room, guests can take as much as they want (there are 4 bottles available in the room) The plaster ceiling in the room is plasterboard. Because the toilet light was broken during Tet and there was no place to sell it, we had to replace it with a light of a different size, so we had to remove the plasterboard (the customer's message and review on ggmaps meant that the hotel did it on purpose to peek in). Mr. Vu Dinh Nam, whatever we do, we need to maintain virtue for our children and grandchildren. Because of an unreasonable request on the third day of Tet, you deliberately fabricated and defamed others. I hope that no one in your work will do that to you.