Overall Ratings & Reviews Sails In The Desert

This is hotel is top notch in the area of Uluru! The hotel was clean but you could tell some areas like the bar were run down. The service at the bar and dining seemed disorganized at times and would be better equipped with electonic apparatus when ordering. The shuttle back and forth to airport was timely and efficient. Food was phenomenal and drinks were fantastic.

Excellent facilities and proximity to Uluru.

Lovely facility. Rooms are a lot more luxurious than the exteriors would suggest. Staff was very friendly and helpful. The pool is large, clean and welcoming. There were two dining options at the facility; a cafe/bar for open for lunch from 10:30-5:30, and a pre fixe dinner priced at $99. Lighter fare can be obtained at either of the two other hotels in the area.

Dinner service is very expensive but expected that as captured audience. Hotel was lovely though and staff nice.

Our room was not ready well after the 3pm promised time, we ask for a late check out, and they say yes. Guess what?, they locked us out at 10am at check out day. Had to go to the office, long hot walk to have my room keys reactivated. The staff is sweet and nice but not sure if they are trained properly. Everything else was A

The stay was ok, the restaurant was very expensive and the quality wasn’t great.

A very enjoyable friendly clean and fun stay had

The property was overall well maintained, quite, and safe. The staff was friendly. Check in was easy and the room was comfortable. There was free laundry but only 2 washers and dryers for the whole complex, so be prepared for people to be impatient if your clothes don't dry on their time. The one bad thing was ants. We had ants around our room from the time we checked in. We reported it and nothing happened. We reported it again. Nothing happened. We bought our own ant spray and sprayed outside. We then found ants inside which got into my computer and I was bit several times. I asked for the manager who simply said sorry and that we should have known about the bug spray that was already in the room. Shouldn't the 1st two people we reported the ants to, have told us...... The manager offered nothing but a sorry that she would discuss it with house keeping.

Food was just “OK”. Main reason for poor review was: first there were ants in our bed. Next morning we asked and they promptly moved us to a new room where there were, wait for it, also ants in the bed and a spider on the wall. I know it’s the desert but seriously invest in some frequent pest control services! Customer facing staff was nice. Not their fault. Area is worth seeing but no more than 2 nights recommended.

Excellent stay!

Hallways around rooms tired

This was a beautiful place to stay. We enjoyed the location, the air con, the clean rooms and comfortable beds, the tours, the courtesy bus that was provided around the place and the short walking distance towards the town centre. The lunch we had was also very nice and the pool was clean and nice and cold.

It is what it is - a comfortable place to stay at an amazing place on earth. Great, friendly hard working staff that all do a fantastic job

What an experience staying in Ayers Rock Resort at Sails in the Desert. Comfortable large room. A/C much needed and worked very well. Loved the non slip tiles in the modern bathroom. Dining options, especially breakfast, a little overpriced but lots of other restaurants, takeouts and supermarket to choose from. We bought some wine at the airport before we flew as the resort is dry so you can only buy in the restaurants or at the bottle shop. We visited The Field of Light, Uluru at sunset and sunrise with a trip to Kata Tjuta and Walpa Gorge. Amazing!! Shout out to Glen our tour guide with AAT Kings on the sunrise tour. What a passionate and happy guide he is!!

Great location. Friendly staff!

Best resort in the area. A haven from the intense elements around.

Great location closed to Uluru

Trip to see Uluru

Charge was more expensive when we booked early

Beautiful resort. Tthe shower had low water pressure.