7.9
Pleasant
From 94 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.6

Meal

7.9

Location

8.4

Service and Facilites

7.8

People often mention about Yaemal Frances Hotel
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Bathroom (4)
Hotel Area (4)
Distance to City Center (3)
Soundproof (3)
Accessibility (2)
Staff Friendliness (2)
Ambiance (2)
Family Friendly (1)
Wifi (1)
Activity Option (1)
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Traveler Reviews Yaemal Frances Hotel

Number of reviews per page
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40
Customer reviews
h***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 24 week(s) ago
The cleanliness of the room is good, but the electric kettle is not clean, there are still leftover food (noodles) in it, and there are cigarette butts in the bathroom sink, for the price during high season it doesn't feel worth it, plus when checking out, my ID card was almost spilled at the receptionist.
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Accommodation's Reply
12 Mar 2025
Warm greetings, thank you for choosing Frances Hotel as your place to stay, we apologize for your inconvenience, for this we have evaluated with the entire team so that it does not happen again in the future. Once again we apologize profusely and hopefully it does not reduce your interest in staying at Yaemal Frances Hotel again. Warm Regards. Management Yaemal Frances Hotel
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N***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 24 week(s) ago
Value for money for great location
2 people find it helpful
Accommodation's Reply
12 Mar 2025
Warm greetings, thank you for choosing Yaemal Frances Hotel as your place to stay, hopefully Yaemal Frances Hotel will remain your main choice for staying in the future. Warm greetings. Management Yaemal Frances Hotel
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a***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 30 week(s) ago
The staff is friendly, yesterday the room's AC was having problems and asked for a room change and was immediately changed. Only the cleanliness can be improved.
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1 people find it helpful
V***t
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 35 week(s) ago
The hotel atmosphere is very good on the edge of the road, so it is easy to access. It's just that some facilities such as water heaters do not work, water sometimes goes out at night, Wifi cannot be used, and so on. But when sleeping it is very comfortable, and the atmosphere of Bandung is felt. Thank you very much Newly Frances Hotel Cipaganti
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4 people find it helpful
C***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 43 week(s) ago
The price is indeed cheap for a family. But I ordered two rooms with a capacity of 3 people and the two rooms were no different. The 3-person room is on the ground floor with a direct view of the poorly maintained garden, the bottom of the sink has dirty spots like crust, the TV is on a 3/4 screen, the 2-person room is on the 2nd floor with the same double bed, one is a king and the other is a single bed but the worst thing is the bathroom lights are dim like they're going to go out, the sink faucet is dead and there are tons of ants in the bathroom. If it's just for sleeping, it's okay but if you ask for wow, skip it.
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5 people find it helpful
D***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 46 week(s) ago
Soo dirty. Not nice to call as hotel.
2 people find it helpful
Accommodation's Reply
20 Sep 2024
Good evening, sorry for the inconvenience, we will fix it in the future.
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Yufika W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 49 week(s) ago
That's so dirty 🥲. This is the first time I've been to a hotel without tea and other things, no toilet paper, the sheets are super dull, luckily I brought my own blanket so I covered everything, it's really that dirty, the floor is dusty. My advice is don't stay here, because they don't seem to have any intention of providing lodging services 🥲
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6 people find it helpful
Accommodation's Reply
20 Sep 2024
Good evening, sorry for the inconvenience, we will fix it in the future.
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D***n
icon-origin-TRAVELOKA
5.6
/10
Reviewed 55 week(s) ago
Hotel staff is friendly, condition of room no. 1 not really, the toilet can't flush, the shower is dead, then it's suddenly repaired, only the shower is correct. The spacious rooms are nice.
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3 people find it helpful
Accommodation's Reply
16 Jul 2024
OK, thank you for your input, sorry for the trouble, and we will evaluate it in the future.
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fauhan g.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 56 week(s) ago
The bathroom is dirty, the sheets smell like they haven't been replaced. A bit disappointed. But because the CS brothers were willing to clean the room. Yes, that's not bad. So we continued staying overnight. My advice is that before anyone comes in to stay overnight, the room is cleaned first. So that customers are not disappointed. Thanks.
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2 people find it helpful
R***i
icon-origin-TRAVELOKA
5.6
/10
Reviewed 57 week(s) ago
The room was very dirty, not suitable for staying and I didn't stay overnight, the rubbish wasn't cleaned up in the rubbish bin, the terrace was dirty, the sheets and pillowcases smelled, the reception staff were unfriendly and didn't serve, the point is this hotel is not recommended now, it used to be good and a really family home even though my family and I often stay overnight.
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4 people find it helpful
S***i
icon-origin-TRAVELOKA
5.6
/10
Reviewed 60 week(s) ago
The hotel is not well maintained. The rooms are not clean, there is a lot of dust, especially the bathroom, it is very dirty. The room smells of cigarette smoke, even though I asked for a non-smoking room. The mattress is also not comfortable to sleep on. The sheets are dirty. As soon as I entered the room I immediately wanted to go out again. Unfortunately, it was late at night when I arrived at the hotel, so I was forced to stay. The next day I immediately moved hotels. It is a shame that the hotel management does not pay attention to the cleanliness of the rooms & bathrooms. Even though this hotel used to be comfortable and clean. Its quality has declined significantly. It is no longer suitable
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3 people find it helpful
khaeraty
icon-origin-TRAVELOKA
8.8
/10
Reviewed 66 week(s) ago
Mungkin kasur nya perlu di remajakan lagi.
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e***t
icon-origin-TRAVELOKA
8.4
/10
Reviewed 71 week(s) ago
Is there a parking fee for motorbikes?
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Bintang A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 72 week(s) ago
Good cheap price but good place.
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2 people find it helpful
Bintang A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 72 week(s) ago
Good price but not cheap.
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2 people find it helpful
A***R
icon-origin-TRAVELOKA
10.0
/10
Reviewed 73 week(s) ago
Bersih banget hotel nya, Stafnya juga ramah pisan. 👍.
1 people find it helpful
Gayu Y. R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 74 week(s) ago
Staff Hotel ramah, akan tetapi jauh dari Akomodasi Retail dan perbelanjaan.
2 people find it helpful
flaura
icon-origin-TRAVELOKA
8.5
/10
Reviewed 74 week(s) ago
Bagus banget! Kamarnya luas, ac, tv aman. Kasurnya empuk, cuma ada 1 bantal yang aga keras. Air bersih, dikasi sabun sampo sama pasta gigi, handuk bersih, mantap! Tapi sayang bangett colokannya cuma satu jadi agak repot.
3 people find it helpful
ihsan n.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 75 week(s) ago
Hotel yang tidak rekomendasi, jelek, kotor lagi.
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Muhammad R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 75 week(s) ago
Kamar, kasur, selimut lumayan lah untuk harga segitu. Air minum ada. AC baik, lumayan nyaman. Tapi ada 1 yang kurang bersih. Kamar mandi lantai dan dindingnya seperti tidak pernah disikat. Mudah-mudahan kalau menginap lagi, kamar mandi sudah disikat bersih.
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