Overall Ratings & Reviews Aston Serang Hotel & Convention Center
Explore Aston Serang Hotel & Convention Center
Traveloka (599)
9.4
Exceptional
From 599 reviews
Provided by travelers on
Cleanliness
9.5
Room Comfort
9.4
Meal
9.4
Location
9.3
Service and Facilites
9.4
People often mention about Aston Serang Hotel & Convention Center
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Staff Friendliness (109)
Family Friendly (107)
Bedroom (105)
Hotel Area (104)
Ambiance (103)
Taste (98)
Variety (94)
Bathroom (91)
Activity Option (89)
Room Space (89)
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Traveler Reviews Aston Serang Hotel & Convention Center
Number of reviews per page
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40
Customer reviews
m***i
Staycation
10.0
/10
Reviewed 6 day(s) ago
There are lots of kids activities... the kids are very happy, especially with the foam party... it's really fun
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Accommodation's Reply
26 Sep 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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Agus
10.0
/10
Reviewed 1 week(s) ago
both times here were very enjoyable
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Accommodation's Reply
26 Sep 2025
Dear Mr. Agus, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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Dian
Leisure
10.0
/10
Reviewed 2 week(s) ago
Always happy when I come here and it has become the kids' favorite place.
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Accommodation's Reply
26 Sep 2025
Dear Ms. Dian E. S., We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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F***a
6.6
/10
Reviewed 3 week(s) ago
The check-in service was delayed up to 1 hour and the room was full of mosquitoes.
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Accommodation's Reply
26 Sep 2025
Dear Sir/Madam, Thank you for taking the time to tell us about your experience with Aston Serang Hotel & Convention Center. I am truly sorry that your stay with us did not meet your expectations, and please allow me to extend my sincerest apologies. At Aston Serang, we strive to provide excellent service to every guest, and this feedback is crucial for us to identify areas where we can make improvements. I look forward to the opportunity to serve you better in the near future. Sincerely, Boy Jholens, Front Office Manager
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s***h
Staycation
8.3
/10
Reviewed 3 week(s) ago
I stayed there twice. The first time I was very comfortable, but the second time I felt less so. To contact the front desk, I used a tablet instead of a phone. But the device couldn't be used. As a result, it was very difficult to contact the front desk for any needs. Then there was the matter of mineral water. The first time I stayed there, they provided one drinking place, but this second time they provided one drinking place and one bottle. Which I assumed was an additional mineral water. In other hotels, when they provide soda, flavored drinks, and snacks like chocolate biscuits, they do charge extra. But here, there was a charge for one bottle of mineral water, and there was no information at the beginning. Sorry, I'm not talking about the small cost of bottled water, but I feel the hotel staff was not okay in making this policy.
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Accommodation's Reply
26 Sep 2025
Dear Sir/Madam, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We appreciate your rating. We also value your comments, as they help us identify areas where we can make improvements. Once again, thank you for sharing your experience. We hope to welcome you back in the future for another pleasant stay. Best regards, Boy Jholens, Front Office Manager
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H***i
10.0
/10
Reviewed 3 week(s) ago
Interesting, thank you for your service and always success
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Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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S***i
Staycation
10.0
/10
Reviewed 4 week(s) ago
A comfortable hotel for a family staycation. There are plenty of activities for kids, including swimming, cooking classes, badminton, archery, and more. The hotel lobby smells great, the staff is friendly, and the rooms are clean. Breakfast is varied and delicious. Thank you, Aston Serang.
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Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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Dwi P.
9.7
/10
Reviewed 4 week(s) ago
The rear view is still beautiful and green.
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Accommodation's Reply
10 Sep 2025
Dear Mr./Ms. Dwi P, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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FS
Fina S.
10.0
/10
Reviewed 5 week(s) ago
All good, comfortable new hotel.
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Accommodation's Reply
26 Aug 2025
Dear Ms. Fina S., We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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ps
putri s.
Staycation
10.0
/10
Reviewed 5 week(s) ago
Makes you want to come back again and again
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Accommodation's Reply
26 Aug 2025
Dear Ms. Putri S., We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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Nur Y.
10.0
/10
Reviewed 7 week(s) ago
The hotel is comfortable and really nice... I love staying here.
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Accommodation's Reply
16 Aug 2025
Dear Ms. Nur Y., We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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WM
Wisnu M.
10.0
/10
Reviewed 7 week(s) ago
excellent in all services, not 5 stars, but definitely 10 stars
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+3
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Accommodation's Reply
16 Aug 2025
Dear Mr. Wisnu M., We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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A***i
Staycation
10.0
/10
Reviewed 7 week(s) ago
This was my first time staying here. The hotel was comfortable, clean, and smelled great. I'll definitely stay here again next time I visit Serang.😊
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Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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Idal I.
10.0
/10
Reviewed 8 week(s) ago
It was a very comfortable stay at the Aston Serang Hotel. There are plenty of games, including table tennis, badminton, and more, which the kids loved.
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Accommodation's Reply
05 Aug 2025
Dear Ms. Ida, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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S***a
Business
9.4
/10
Reviewed 9 week(s) ago
Good and clean hotel. Thank you.
1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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S***a
Business
9.4
/10
Reviewed 9 week(s) ago
Good and clean hotel. Thank you.
1 people find it helpful
Daryanto
10.0
/10
Reviewed 9 week(s) ago
Highly recommended for family vacations
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Accommodation's Reply
31 Jul 2025
Dear Mr. Daryanto, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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N
Nurvailla
Staycation
10.0
/10
Reviewed 9 week(s) ago
The most comfortable place to relieve fatigue.. the room is very comfortable, all the service staff are very good, I like them🥰,,
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Accommodation's Reply
31 Jul 2025
Dear Ms. Nurvailla, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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afrido v. h.
Staycation
10.0
/10
Reviewed 10 week(s) ago
Enjoy your holiday with your family
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr. Afrido V. H, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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M***h
Staycation
10.0
/10
Reviewed 10 week(s) ago
Excellent service, clean area, child friendly
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Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Roshitta Arfisya Ichsan, Duty Manager
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Number of reviews per page
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