The staff was very friendly and accomodating. WIFI network is incredibly fast. The facilities are good esp.the pool but time for using it is only from 8am-9pm which I think should extend more. Rooms aren't soundproof. Parking space is small. The only problem that I find it difficult is the location of the resort bcoz of its rough road and quiet far. Anyways by the name itself Hidden Lagoon is truly hidden literally. But the place is really peaceful and I like it. Still a vgood rating!