Overall Ratings & Reviews Hotel Shibari Tulum - Restaurant & Cenote Club

Definitely coming back!

Amazing place! So beautiful and relaxing. Highly recommended.

Yikes. Beautiful property in an excellent location with terrible service overall. The property is mostly empty of hotel guests but the pool/Cenote area is full of people who buy day passes for like $30USD and take the best areas around the cenote. There is absolutely zero reason to stay here at the hotel as a guest as the people on day passes seem to be treated better than guests actually staying at the hotel. I would definitely pass on booking this hotel ever again but might buy a day pass next time I'm in Tulum.

Beautiful property that is conveniently located.

Literally my favorite hotel!! So special and beautiful. Great location and the staff were amazing

Amazing hotel! The best staff I have ever encountered in a hotel. Will definitely be back.

The cenote is amazing, , the decor very in tune with the tulum upscale vibe.

I can’t wait to come back!

Amazing experience! Staff was very friendly and highly recommended. Very clean and did not see bugs such as mosquitoes or flies.

We were looking for a top-tier experience; however, we didn't want the high energy of the beach club/hotels. Hotel Shibari was our oasis. The hotel life is centered around the cenote. Mornings are quiet, with ambient music. In the afternoons, a DJ plays dance music, but a lighter version of the beach club scene. Swimming in the cenote is amazing - clear water, abundant fish, perfect temperature to cool off after relaxing in the sun. The staff are always available to address your needs, food and drink, sunblock, snacks, etc. When we wanted more privacy, the pool and hot tub area was often empty, and the swim-up bar was great!

Beautiful property, saw some other while there and this is definitely the one to stay at. Loved it.

Everything was very good. Staff was really friendly. The did is excellent. The only thing that is annoying is the music around the cenote. It’s loud and very annoying. Hope they will change the type of music and try to reduce the volume

Absolutely stunning property with extremely helpful hosts ready to help or answer any of your questions!

I loved everything about it !

2nd time here and will do it again! Love this place and the staff is always so helpfu, friendly and accommodating. Definitely a wellness retreat

Absolutely amazing stay at the Shibari!! Only minor downfall is if you don’t like loud music, it can be loud at night form jungle raves. However, the service is the best one ever received, extremely friendly staff. Amazing cenote and perfect location!!!

Good property however I was slightly overcharged with the fees.

The hotel itself is ok but they try to rip you off any opportunity they get. We asked for a taxi from the concierge and they said we need to wait 1.5hrs for a taxi . Then when we were ready to find our own taxi, they came back and said they found a taxi which they regularly work with - Elizabeth name of taxi driver. For a 2 min ride , she charged us $40 US!!! When dropping us off at our destination, the hotel called her while we were still in the cab and asked her how much she charged us and it was obvious that there was going to be compensation kick back to the hotel after ripping us for a meezy $40 . Pretty pathetic considering how much business we have them.

The hotel has an amazing ambience, great music by the cenote, amazing food, really friendly staff. A lot of attention has been given to the design and aesthetic of the rooms and the hotel public area. The hotel made us feel immersed in a jungle garden as everything is well maintained. Hotel is also close to many restaurants and club at walking distance. The bed was very comfortable and crisp. Cleanliness is amazing throughout the property.

This was an amazing resort right in the middle of the jungle 😍