Overall Ratings & Reviews Holiday Inn Express & Suites AUSTIN - MANOR by IHG, an IHG Hotel

This was the worst experience I have ever experienced staff was rude in fact had to wait for someone to come to the to check in.

Nice location convenient to everything

It was real clean and friendly staff 100% recommend

Excellent!

Great Stay!!!

Very clean, friendly staff, everything in teh rom worked great,

very clean

Great location

I checked into the hotel and was provided the key to someone else’s room. As a woman knowing the staff is this careless with their guests safety is extremely scary. It’s also been two days after my stay and no one has answered the phone for me or Expedia for my refund. I would not recommend.

Clean, good breakfast, comfortable room, easy check-in and check-out. Convenient location, and roomy accommodations. Pool is tiny.

The manager and front desk attendant were so welcoming

Very nice hotel staff including front desk ladies.

Staff was very pleasant and helpful. Place is very clean everytime I come

I booked a 2 queen suite and was given a 2 queen standard. We needed the suite for the extra bed space. We had to make it work using a roll away cot because the hotel was completely booked. I can’t seem to get a refund for the difference in cost of the suite vs standard despite contacting hotels.com and the property manager.

Perfect hotel for the night

The staff is helpful and simply outstanding

The front desk management were very professional and helpful to my needs and helpful

It was very clean and nice for a one night stay. Enjoyed the breakfast.

Great job!

Excellent, professional yet caring customer service.