Overall Ratings & Reviews JW Marriott Hotel Xi'an

The location is excellent and the staff provided great service.

The room was spacious and clean. Beautifully decorated with high ceilings. High tech as well. Gym is very well equipped. Did not get a chance to use the swimming pool but it looked good. Breakfast buffet is extensive and well priced at 100 yuan. We had room service twice which was prompt. Staff were all friendly and professional.

Very nice property with very friendly customer service. I enjoyed the spa are too. Would recommend!

Great view

Excellent in all wsys

Great rooms and really helpful concierge and bell boy! Mike helped with tickets to attraction and Bobi was really attentive towards elderly! 😊

5 stars all around

Great experience. Very friendly staff. Nothing to complain.

Had truly memorable 7-night stay at the JW Marriott Xi’an. This new property is beautiful, and it clearly befits the JW Brand. Its location is also very good. There is a big mall next door, and the metro is a 5-minute walk that can conveniently take you anywhere in the city. The staff here are truly exceptional. Every staff member that I have met and has been very friendly and helpful. I will just mention a few examples: 1. Eddie from the front desk always went beyond his duty to help me navigate to certain locations by writing instructions so that don’t get lost. 2. Jenny from the JW Kitchen . Very morning made me feel welcome and no request during breakfast was too hard. 3. Lilly, Demi. And Nana from the executive lounge . All 3 ladies willing to go beyond their duty To help and show genuine interest in how your day has been I nearly forgot to mention that the the food provided in the lounge during happy hour is excellent. It's a buffet dinner. I can highly recommend JW Marriott Xi’an due to its wonderful staff and the other mentioned reasons

Good

Excellent breakfast and dinner. Many options, beautiful presentation and great service. My room was amazing. The spa was very good as well. I had a massage and facial and the staff was very attentive and professional Overall, excellent staff at this hotel. Unfortunately, I worked overnight and the internet was horrible. I ended up using my hot spot from the US. This appears to be a problem with all the hotels I have stayed through out my trip in China, very slow or no internet. I picked this hotel because it is located 10 minutes away from the high speed train station.

Excelente estadía y magnífico hotel 10/10

春节假期同家人出游，住宿体验感觉酒店无论是客房还是健身房、游泳池还是早餐都非常满意，服务也有温度，还有早餐品种丰富，食材质量优秀，一次满意的体验。

房间很大。服务及时 。早餐非常不错就是人多

Good services.

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Nice location, new hotel with great service. Would like to stay again in the future.