Overall Ratings & Reviews The Ayali Suites & Apartments

This was advertised as Ayala Suites and Apartments. But when we got there, they notified us that it was actually lemon tree! They had absolutely no record of my hotel.com reservation and we had to pay a second time, and now I have to haggle with hotel.com to get my money back. They also did not have two beds in the room as I had asked for and so they dropped a mattress on the floor, put a sheet on it and I slept on that for two days. Totally not cool. And they charged me for the dirty mattress that they dropped on the floor for my bed!

The staff was very considerate and supportive. Housekeeping attended to every request attentively. The security guard helped my daughter and me in and out of taxis always with a smile. Our room was large with sofa, fridge, tea kettle, and cooking equipment. We enjoyed our stay.