Overall Ratings & Reviews The Manchester

Incredible hotel. Beautiful, incredible staff and great location

We held our son’s engagement party at the Manchester and the staff was absolutely amazing. We reserved a suite for the engaged couple and a room for myself. The entire experience was amazing and hotel staff went the extra mile to make the event a success.

Great staff, handsome hotel

Really lovely hotel

Very nice, hotel and rooms. It would be easier if parking and breakfast were included in the price of the stay. Would stay again if in Lexington.

All great.

This place was amazing

Excellent accommodations. Great bar and food.

The location was very nice. Mostly enjoyed the distillery

Beautiful room, comfy bed and super cool atmosphere. It’s pricey however! Also, we were on the 6th floor and could hear the rooftop bar. We could also hear our neighbor snoring amongst other things.

Beautiful hotel! Wonderful service! Food was delicious. Recommend staying for sure!

Great!

Wow! We absolutely loved The Manchester. Beautiful and thoughtfully done property. Service was top tier! Having shuttle service to and from Railbird festival and food available after the late nights was icing on the cake! We will absolutely be staying here again next year!

The shower was amazing & the beds were so comfy. Had every detail covered. Highly recommend

The hotel has a cool whiskey boutique feel, but it seems like all of the time and money was spent on the design and the ball was dropped on a bunch of basic structural things and educating the staff. I asked 3 different staff members (valet worker and 2 of the info desk workers) the price of the flat lot parking in order to determine if the valet price was worth it. Each person gave me a different price. Seems like that should be basic knowledge. I then asked the check-in staff for the hours for the gym, and they had no clue. Mind you, besides the gym, the only other establishments with hours are the 2 restaurants. So, pretty basic. The next morning, I wake up and head to the gym early, where the lights turned on as I walked in. I hopped on the treadmill, but 15 minutes into my run, the lights automatically turned off. Had to get off the treadmill to turn the lights back on, to which they turned off on me again 15 minutes later. Then, I took a shower, and when I came out, due to the shower construction, the floor was flooded. Tried cleaning it up with towels, but there was too much water. I went down to the front desk to inform of the gym and shower issues. They looked at me strange, and didn't even ask for my room number to help clean up the flooding - so I specifically asked that they did. Next morning, the same issues occurred. I again told the front desk, to which I was given the same ambivalent response. Really needs to work harder on the 'hospitality' aspects.

Absolutely amazing wonderful rooms and great customer service

I didn't care for the valet, they were not attentive only chatted and did not offer help at all!!

Great location for access to state routes, restaurants and landmarks. Within walking distance to Distillery Row with bourbon flights and good food available in several spots. Granddam restaurant was very good with generous portions and a great wine list. Lobby bar was a nice setting with great cocktails and bourbon choices.

Very nice property!!

Very posh stay awesome time