Our booking was last minute and we needed somewhere to stay, our original accommodation had fallen through. The location was great, central to everything in Surfers, the bonus was ocean views and the very short walk to the beach and tram. The property itself was below average - features of the room were broken or on its way out, a reading light that had broken off had a screw loosely placed in the hole, the room safe was locked and beeping in the middle of the night, and the air conditioner made a massive bang every time it was turning back on. The room had an nespresso machine, a kettle, a microwave, some plates, cutlery, and mugs and glasses. It was really bare minimum. The floor/carpet was a bit dirty with stains and please don't look under the bed.

Full of cockroaches, grime and dirt. If I could have found somewhere else to stay we would've left, place is disgusting.

The air conditioning was broken so it kept pumping hot air into the room making it unbelievably hot and stuffy or if I pushed the button it would make it freezing cold. It was absolutely terrible. Do not rent from these people. It was a real hassle getting into the room as well.

Little hard to find as name was not listed out front but once we asked and got settled it was comfortable and easy

This property & the organisation of it was terrible. Sat nav takes you to focus apartments and we had a conversation with a lady that couldn’t understand us resulting in a 1.5hr check in process. This property isn’t called serain residences on view it’s called mantra hotel. Very dirty room. I pulled a huge clump of hair out of my daughter’s bed and there were cockroaches. AVOID