Overall Ratings & Reviews The Lennox Abode

I really enjoyed my stay and the communicate was smooth and seemingless. Thanks

I approve this place !

As a Top 1% Platinum member with 119 rooms booked in 2024 alone, I am appalled by the experience I’ve just had. Over the past 10 years of booking hotels, this stands out as the worst incident by far. Despite booking a penthouse suite, I was assigned a basic single room with a broken shower and dirty bedding. This was completely unacceptable. The next day, I was moved to another hotel that was extremely basic and located across the city, causing further inconvenience. Upon reading reviews, it’s clear this is a recurring issue and feels like a deliberate scam. To make matters worse, Hotels.com customer service has been unhelpful in addressing the situation. This experience has severely damaged my trust in Hotels.com

Lennnox abode by Cozy has now been my favorite place to lodge when am in Ghana.This is my second time patronizing their service and I must say is exceptional.Cleanliness is everything,daily housekeeping is a top notch.They always check in to make sure everything is in order.I will most definitely recommend Lennox Abode by Cozy to all.

The biggest perk is the location of the property. Just a little wear and tear which I think can be addressed by the property owners like the bathroom sink tap which was wobly and the ironing board which can easily be replaced. Overall it is a decent apartment.

I like my stay here it was quiet and close to everything I wanted to do. Access to building is with facial recognition, so very convenient for those late nights/early mornings. Host was text away, cleaning of the space is daily. Overall good stay.

The room met our needs and was satisfactory overall. However, we were very dissatisfied with the communication and support when our room passcode expired at midnight. No staff were available on the property to assist, and it took about 7 hours—from 4 AM to 11 AM—for the issue to be resolved. During this time, we had to sleep in the hallway, lobby, and eventually a room on the 3rd floor. Additionally, the lack of WiFi access outside the rooms was inconvenient. Despite these issues, the room itself was fine.

I booked the location for my stay in Accra on the 26th Dec however I did not stay at the hotel as I could not check in. I made numerous attempts to contact the hotel after my booking via phone and by email with no response. I reached out to inform them i would be arriving by midnight due to the arrival time of my flight to Ghana. Upon arrival there was no one available to help me check in. I ended up going to stay at the airport Hotel and unable to get a refund for this booking. My review is solely based on the inexistence of communication from this location...

Very excellent service, it felt like home. I will always chose the Lennox Abode! ☺️💯✅

First day I was checked in at different room not what I booked for. I forcefully voiced out that I didn’t booked this room they checked me in to. I was told they have given away all the rooms so I had to wait till the next day to be transferred to another room. I got sick and my girlfriend also got sick with terrible cold because no ventilation there. And the AC is terrible and the room is really tight.

My.door was broken along with other thing's and when the key broke in the door I had to pat even though the "fixing" of the door did not solve the problem.

This is one of the best placed to stay in Accra, especially if you are not fond of hotels. It is clean and the people are so nice and the Elm Restaurant is pretty amazing and handy in the building. The rooftop pool is an amazing feature to chill out.

The place is neat and our stay was quite a pleasant and smooth one. Host Yulis was very helpful and made the stay a very cool one.

Ok

Cleaner refused to clean bathroom..said can only do so if I'm around for 1 month

Security was tight

We had a lovely, compact studio apartment which was well equipped with new white goods, including a washer/dryer, which was welcomed after weeks in hotels. The property was well decorated and furnished. it was unclear from the information that a cleaning service was provided, which was welcomed. The property is secure (reception staff, security guards and fingerprint access etc) however, on one occasion, we returned to find our door left open by the cleaners and their keys in the lock. Improvements can be made, but overall, it was a good property. Those with late flights out of Accra should consider this as there was no negotiation (even for the offer of a fee) to the check out time of 12 noon which was extended to 1pm (our flight being 22.00). Ulysess, who checked us in, was very responsive to text messages.

Quiet location , clean ,had to wait for an “agent” to come to the front desk to get a room.

It was just like home away from home

Post was false. They did not have place available but led me on and then tried to give me one bedroom. After I protested the gave me a 2nd separate room on different floor. Forcing my family to split up. They promised a discount and did not honor it. Very dishonest company. Do not rent from them. You do so at your risk. They are running a bait and switch scam.