Overall Ratings & Reviews Scalloway Hotel

Friendly and welcoming staff Very comfy bed and very clean room Good choices at breakfast Couldn’t have had a better location to stay for the fire festival

Booked a single room which was quite small but it was exactly as per the photo. The bathroom was quite spacious and very well lit. Extremely clean as was the bathroom. Noise insulation wasn’t great as the room is above the kitchen but I’m used to very quiet living. The dinner menu was varied and the dishes very well presented. The staff were very friendly and helpful. A shame the breakfast pastries were individually wrapped in plastic and the jams and spreads which I understand to limit food waste; maybe that’s different in high season.

Unfortunately this has been an exceptionally poor experience. The staff were incredibly incompetent and very untidy. Thee evening meals were of a very low quality and prepared unprofessionally. Breakfast was inedible, staff serving in the restaurant didn’t present themselves in a tidy hygienic manner. The bedroom resembled a backpackers hostel. I’m utterly disgusted by the staff, the service and the food.

Smart, well-appointed hotel in a picturesque village. Friendly and helpful staff. Definitely a winner.

Staff were very friendly and helpful. Hotel is in a good location to visit all area's of Shetland. Good selection for the continental breakfast, and food was excellent for evening meals. Some fixtures and fittings need replacing as they were looking a bit worn in the room we were in, but generally the room was clean and warm.

Nice hotel good food and friendly staff

Very clean and comfortable if noisy twin room, travelled with family and stayed a week. Aye in restaurant, food really nice, bar not so welcoming, not many other places to eat. Great views from the room that made us want to go across the bridge to Burra and Hamnavoe, not disappointed, beautiful part of Shetland. Scalloway is a great location for going anywhere so near to the main roads.

Beautiful large room with view.: #211.comfy bed. Great shower. Tasty continental breakfast included. Ate tasty dinner in restaurant and bar-- including vegetarian option. Efficient, friendly staff. Convenient free parking. Highly recommend.

The furnishing and comfort of my room rate an excellent. The food was also very good. However the staff, though willing when tracked down and friendly, are in serious need of training in customer relations.

Lovely peaceful spot on the waterfront. Very comfortable room with a well equipped ensuite. Nice pub and a dining room in the hotel. Good food at both. Staff were friendly and helpful.

This was a delightful hotel ,our bed was comfortable and slept no issues Extremely quiet and off street parking was available next to hotel The food was great and offered a bar menu or dining room menu bar food was great .you can have a full cooked breakfast(extra ) or continental in cluded inroom price .large selection of cereal fruit and toast The staff were extremely good and helpful and service was fast .no issues staying here and would use again

Lovely location on the seafront. Sadly the restaurant was closed for repairs the one night we stayed there.

Good hotel with excellent food

Nice place, nice and kind the young ladies of the staff. Many thanks to them all!!

Very nice in all areas

seamless

Nice modern room with views across the harbour and comfy bed. Food offering was average and enjoyed my Cumberland sausage but my husband had the pie which wasn’t very hot and the beef was chewy. The dining room and bar are a bit soulless even though recently refurbished. Bit taken aback that we had to pay for a cooked breakfast, should have been included in the room rate, it was expensive enough.

enjoyable one night stay.

Good room, very clean and comfortable. Noisy pub nearby of a Friday night. Very good otherwise.

Great hotel, easy to find, quiet at night, fantastic food and great staff. Highly recommend.