Not quite a 4-star experience. A beautiful property and nice rooms, but let down by poor housekeeping and disappointing evening meals in particular for children. Lacking the Austrian charm that we would expect and enjoy on a skiing holiday.

Very clean room, lovely staff, ski-in/ski-out.

Big rooms great service

Room was good, pool was excellent and breakfast was also great. The waitress we had at dinner each night was also fantastic. Good location next to one of the ski lifts. Downsides were the temperate of the room, it seems even though there is a thermostat it takes several days to get to temperature and ironically it was just way too hot, until about day 4 of our stay. Also not impressed with being charged so much for tap water, the restaurant in town charged half as much, and when it’s half board it’s a bit surprising really.

Review: VAYA Obergurgl I’ve stayed at VAYA Obergurgl a couple of times now, and while the hotel remains completely sufficient for what you need—clean, comfortable, and well-located—I can’t help but feel the quality has dipped, particularly when it comes to the dining experience. The food just doesn’t quite meet the standard it once did, which is a bit disappointing. Still a solid option, but not quite as polished as it used to be.

We very much enjoyed our stay here. Staff at the reception, bar and restaurant were outstanding. The breakfast and dinner were both generous and had a wide selection. The ski storage area and the easy access to the lift were fantastic. The only two things that could be improved are the wine selection in the bar and raising the temperature a bit in the outside warm pool

This hotel was perfect for our family ski trip!! The apres-ski facilities were wonderful -- pool, hot tub, sauna and steam room. (The water temperature in the hot tub needed to be warmer though.) The breakfast and evening meals far exceeded our expectations -- wonderful table service, great variety, and lots of healthy vegetarian and vegan options. Every member of staff was superb -- polite, professional, friendly, and fun!

If you want to spend the money, this place is fantastic.

The hotel itself is wonderful. The room was clean, spacious, modern and comfortable with a beautiful view of the snowy mountains. The staff were attentive and friendly. My only recommendations would be for the indoor pool to be warmer and for more variety for children’s dinners.

This is our second time coming to this hotel. We found it quite lovely, however we could see some downgrades from last year in terms of food. The cafe was closed the entire time. The spa has a bit of a smell and the pillows and duvet are not the best. I think they can improve on that. The staff is friendly and everyone speaks English, that was great. The room is spacious and has lots of storage. They have an amazing ski depot which is wonderful and the ski in and out is fantastic. Overall the experience was pleasant but unfortunately I don’t think I would be a regular guest.

I really wanted to give this hotel 5 stars but felt it wouldn’t be fair. Here is a detailed review: hotel reception and facilities all get 5 stars. The restaurant has good selection of food options and quality is high but they charge 4.5 euros for tap water so 4 stars for the restaurant. I understand that this happens in Austria but in such up market hotel I expected better. They were generous with fruits and we found apple everywhere. The cafe was brilliant after ski. Peter who served us twice was fantastic. We ordered ham and cheese toast and beer and it was amazing. He is friendly and helpful. 5 stars go to the cafe for sure. Spa was amazing and choices of saunas and swimming pools and also sauna program by Rita was amazing so 5 stars there. They also have nibbles at the spa which is great. We didn’t try the massage service but prices seemed reasonable. The ski hire and storage were well organized and super convenient so definitely 5 stars. Sheki at ski hire was super knowledgeable and helpful. Rooms were also good and comfortable but one issue and that is what super hot. So it gets 4 stars. Room cleaning was prompt and amazing and two issues we had was fixed immediately so 5 stars there. Overall a pleasant hotel which we loved and enjoyed our time

We had a wonderful stay at the Crystal VAYA, the hotel was lovely. However, at the dinner services we were shocked that we were charged €4.50 for every 750 ml bottle of tap water! To add insult to injury the dining room had a cold water tap that was switched off for the evening service forcing the overpriced tap water to be the only option for guests. Completely unacceptable particularly when already being charged a lot of money for half board.

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Fantastic staff, great ski-in/out location, delicious food. Simply a wonderful experience.

Great hotel, room was very modern, clean and comfortable with beautiful Mountain views. Great location, near ski lifts and ski bus across the road. Breakfast was excellent, wide range of options, 6 courses at dinner was excellent. Afternoon snack was delicious too and great for when you come off the slopes. Loved the spa especially the outdoor pool and jacuzzi. Dressing gown slippers and towels provided. Will definitely be back.

Very well sighted right next to ski lift. Good ski shop and hire within hotel building. Good ski run back to hotel. Warm welcome and all the staff we met spoke english if asked (though often assumed we were German like most other guests) and were unfailingly polite and attentive. Room excellent, clean and large with sunny balcony, free wi-fi and cable internet. Excellent breakfast and surprisingly good apres-ski food almost amounting to another meal 3 - 5pm. Evening meal good though quite Austrian. Spa and sauna really fantastic with in-out pool and 2 other indoor pools. Good price . We even enjoyed the fondue meal at mountain hut which was a no choice alternative one night. We would happily stay here again. Only drawback 10 min walk to village centre but a minor quibble. Ski bus and Post bus (to train station at Oeztal) stop outside hotel.

Fabulous hotel, great spa, superbly located for the ski shop and gondala lift and skiing straight to the door. We had a superior room in the East wing and it was spacious, had a great bathroom, view over the slopes and very comfortable beds. We've never had such a civilised ski trip. It was all so easy!

Great position for the slopes, with its own ski hire depot and a lovely boot room. Bubble lift leaves from the hotel. Not too many boarders. Quiet, pleasant resort. Fantastic food and plenty of it, but be prepared to pay for your drinks, even tap water.

This was literally my best experience in 15 years and 50+ travels.... Hotel room is a very basic 3-4 stars but everything else is awesome.... Amazing meals (like 6 courses fancy dinner !), Unbelievable swimming pools and spas and more importantly a very friendly and nice staff... It does not stop there..How about one hour internet for 1 Euro? Having your own table everyday for breakfast and dinner? and always the same friendly/competent waiter smiling and serving you at their best effort? At last I humbly asked for a late check-out....thought I would have to beg for 1:30-2:00PM...the gentle lady checked the hotel availability and offered right-away a 4PM late check-out We loved it and plan to come back !!!

Ok.