This was the worst booking I ever had.. first of all, when we reached, the keypad was not working, then got hold of host and after attempting two different codes, it worked.. when we went in, the whole house was mess with pan masala, alcohol including toilet, all bedrooms, kitchen and fridge. We called the host, he said there is no cleaners available and said he can deduct cleaning fee. We told him there is no way my family can stay at the house with pan masala was spot on the sheet. I asked for refund to the host and hotel.com several times but no positive response. After taking to owner and hotel.com, we returned home cancelling our trip. Hotel.com representative told me they would talk to host and get the refund Bcs it was purely the negligence from the host, but nothing happened even after following up 4-5 times. I have added all pictures here for your review and please dnt go into this place. Also, I called city of Niagra to complain and it shocked me what they said. city informed me that this place is running with no short term rental license and I assume it’s with no insurance. If something would have happened to us, there is no coverage. The similar complaints were in the past but there is no action from hotels.com. Also, hotels.com must make sure host has the license when they use the hotel.com platform. I am reporting this to city and media to avoid people face same issue. It’s sad it’s happening in Canada.. let my pictures speak the rest.

When we arrived the door code didn’t work, the house was very unclean. There was hair everywhere on the floor and counters. The carpets were not clean. They had stains and were not vacuumed so I was unclear if I was having an allergic reaction to pets or if it was dust?! The back sliding door does not lock so it was just unlocked the whole time and after asking about it we never heard back from anyone. There were no hangers in room Closets or any amenities for any type of stay over one night. They say use of washer/dryer but those were full with items. The home is lovely and fairly new I think, but it isn’t prepared for travellers

I booked the property for 2 nights. My check-in time was 5 pm, and I checked around 7 pm. To my utter surprise, I found the bedrooms all upside down and not cleaned after the previous guest left. I took pictures and sent them to management. The management could not find a cleaner for us that night. They asked us to wait till the next morning for the cleaner. I declined their offer. We waited for the management to clean the house for almost 4 hours with 4 kids who were tired and past their bedtime. I finally decided to leave the property at 11 pm that night and had to find a hotel to stay. I requested a refund for the nightmare experience. The management informed me it’s under their non-refundable policy. This is ridiculous because their policy must also ensure a clean unit for the guest before arrival. Nevertheless, I left the property with my family at 11 pm and had to move to a hotel around midnight. Expedia must ensure they don’t list such property, ruining their reputation.

The property is newly constructed and everything clean spacious and open layout great for families and management was easy to communicate with.

It was excellent